BS
BB Suzuki Hatfield
Unclaimed Business
BS
BB Suzuki Hatfield
Unclaimed Business
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|5 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About BB Suzuki Hatfield
BB Suzuki Hatfield has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. Hellopeter has tracked BB Suzuki Hatfield across 26 total reviews. How is the TrustIndex calculated? →
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDM
Dimakatso M
1 reviews | Active since Jan 2020
20 Feb 2026, 09:56
Customer Service
I bought Suzuki swift last year July, end of year contacted Suzuki regarding service for my vehicle they advised this year July for first service, on the 18th of February 2026 phoned and booked for my car took it yesterday the 19th of February 2026,only to be phoned back after 3hrs by a rude lady by the nale of Michelle Van Staden to say it was passed due service of which wrong information was from there side last when I reached out to them,she told me not to shout at her as I did not have the right,when to the store for my vehicle asked for Manager very condensing approach he gave to even say I should rest Michelle and I should have taken name of the consultants when I phoned last year,as he normally does take names whenever he goes ,saying it was my duty to.note that ????? Bear in mind I was not shouting at the lady at the store.....I felt racially treated by Suzuki,in a process of selling my vehicle
Helpful (0)
|Replies (0)DM
Dimakatso M
1 reviews | Active since Jan 2020
20 Feb 2026, 09:56
Customer Service
I bought Suzuki swift last year July, end of year contacted Suzuki regarding service for my vehicle they advised this year July for first service, on the 18th of February 2026 phoned and booked for my car took it yesterday the 19th of February 2026,only to be phoned back after 3hrs by a rude lady by the nale of Michelle Van Staden to say it was passed due service of which wrong information was from there side last when I reached out to them,she told me not to shout at her as I did not have the right,when to the store for my vehicle asked for Manager very condensing approach he gave to even say I should rest Michelle and I should have taken name of the consultants when I phoned last year,as he normally does take names whenever he goes ,saying it was my duty to.note that ????? Bear in mind I was not shouting at the lady at the store.....I felt racially treated by Suzuki,in a process of selling my vehicle
0
Replies (0)nJ
niquita J
1 reviews | Active since Jan 2020
13 Feb 2026, 07:21
Poor service from Suzuki
Two weeks ago, I called Suzuki in PMB wanting to purchase a car. I knew what car I wanted and wanted the sales person to begin process. Getting him to get back at me was huddle because he often said they had power outages. Anyway, finally sent the required papers and it took him a while day to get back to me. Once I received the approval form different banks, I wanted them to change the lending interest offered on the deal based on my credit score and other things. Two weeks later, I haven't heard anything from those people. As a motivated buyer this is very disappointing that I now need to go to a dealer that's far from me and have to do the process again.
Helpful (0)
|Replies (0)nJ
niquita J
1 reviews | Active since Jan 2020
13 Feb 2026, 07:21
Poor service from Suzuki
Two weeks ago, I called Suzuki in PMB wanting to purchase a car. I knew what car I wanted and wanted the sales person to begin process. Getting him to get back at me was huddle because he often said they had power outages. Anyway, finally sent the required papers and it took him a while day to get back to me. Once I received the approval form different banks, I wanted them to change the lending interest offered on the deal based on my credit score and other things. Two weeks later, I haven't heard anything from those people. As a motivated buyer this is very disappointing that I now need to go to a dealer that's far from me and have to do the process again.
0
Replies (0)F
Fifi
1 reviews | Active since Jan 2020
29 Oct 2025, 06:03
90 000 service killed my wipers
Tell me why I took my car for a 90 000 service and everything was ok, only to realise later in the evening when it was raining that my wipers are not working. I took the car back to them this morning for them to tell me that I have to book the car in again so they can diagnose and fix the issue. Meaning i must be inconvenienced again and pay more money for something that was working fine before I took the car there. This is all a *******, they are causing problems so you can keep coming back to them and they rip you off more. Mind you it’s not the first time, but this time is definitely the last. Very disheartening
Helpful (0)
|Replies (0)F
Fifi
1 reviews | Active since Jan 2020
29 Oct 2025, 06:03
90 000 service killed my wipers
Tell me why I took my car for a 90 000 service and everything was ok, only to realise later in the evening when it was raining that my wipers are not working. I took the car back to them this morning for them to tell me that I have to book the car in again so they can diagnose and fix the issue. Meaning i must be inconvenienced again and pay more money for something that was working fine before I took the car there. This is all a *******, they are causing problems so you can keep coming back to them and they rip you off more. Mind you it’s not the first time, but this time is definitely the last. Very disheartening
0
Replies (0)JB
Jeffrey B
1 reviews | Active since Jan 2020
22 Oct 2025, 06:48
BB Suzuki Hatfield the worst attitude
I serviced my Suzuki Fronx with BB Suzuki Hatfield in August 2025 and when I got it back there was an issue with the aircon where it was not heating enough or cooling enough. When I took my car in today, 22 October 2025 to be checked I got attended to by a guy with the worst attitude as if I owe him something or he is doing me a favour by attending to my car’s issue; meanwhile the car still has service and warranty plans. They will never get business from me again.
Helpful (0)
|Replies (0)JB
Jeffrey B
1 reviews | Active since Jan 2020
22 Oct 2025, 06:48
BB Suzuki Hatfield the worst attitude
I serviced my Suzuki Fronx with BB Suzuki Hatfield in August 2025 and when I got it back there was an issue with the aircon where it was not heating enough or cooling enough. When I took my car in today, 22 October 2025 to be checked I got attended to by a guy with the worst attitude as if I owe him something or he is doing me a favour by attending to my car’s issue; meanwhile the car still has service and warranty plans. They will never get business from me again.
0
Replies (0)MM
Mabore M
1 reviews | Active since Jan 2020
4 Jun 2025, 13:30
Bad car service centre
I booked my car in to be serviced at their workshop, when I went to collect it I’ve noticed that they’ve swapped my car battery and other car parts, and other services were not performed. When I complained about it they told me to monitor the car if there’s no change I must contact them. I tried contacting them but instead they ignore and drop my phone calls.
Helpful (0)
|Replies (0)MM
Mabore M
1 reviews | Active since Jan 2020
4 Jun 2025, 13:30
Bad car service centre
I booked my car in to be serviced at their workshop, when I went to collect it I’ve noticed that they’ve swapped my car battery and other car parts, and other services were not performed. When I complained about it they told me to monitor the car if there’s no change I must contact them. I tried contacting them but instead they ignore and drop my phone calls.
0
Replies (0)V
Vanessa
1 reviews | Active since Jan 2020
17 Jan 2025, 10:49
SUZUKI FRONX PURCHASE
I can not let this opportunity pass to thank Elmien for her excellent service. She is the best, the xar sale went smooth....she is really passionate in what she does. Well done, and keep it up Elmien 👏 👏
Helpful (0)
|Replies (0)hB
hazel B
1 reviews | Active since Jan 2020
13 Aug 2024, 08:45
Suzuki swift - demo model
Exception service. Shane from BB Hatfields bent over back wards to provide above average service. what he committed to he delivered on. The car is in perfect condition and Shane has truly accommodated me as a customer. I love Suzuki and have a Baleno already so than you Suzuki for delivering another exceptional value for money car with a service which tops all other brands.
Helpful (0)
|Replies (0)hB
hazel B
1 reviews | Active since Jan 2020
13 Aug 2024, 08:45
Suzuki swift - demo model
Exception service. Shane from BB Hatfields bent over back wards to provide above average service. what he committed to he delivered on. The car is in perfect condition and Shane has truly accommodated me as a customer. I love Suzuki and have a Baleno already so than you Suzuki for delivering another exceptional value for money car with a service which tops all other brands.
0
Replies (0)BM
Baxole M
1 reviews | Active since Jan 2020
24 Jun 2024, 16:04
BAD SERVICE BAD ATTITUDE
We bought a Suzuki Swift by finance early 2023 December. I experience the worse service this company, They give us a permit & it expired without getting registered plate & disk, I have to drive from Kempton Park to them only to find out that it's not ready, they always promised to call back but they never contact you for any feedback. They gave us a second permit when it was about to expire I followed up on registered plate & disk, they told me it will be ready within that week. They didn't give us a copy of Logbook, when I'm asking for it they are ignoring us. I further reminded them nothing until we contacted our finance bank & we were assisted within 10 minutes. They are so ******** & they told me from the first day I collect the car that I can use other Suzuki for services, but they didn't refer Mr to the nearest Suzuki when I was applying for vehicle finance, they even said I mustn't look other places, but after the success of sales they start pushing you away. I really regret buying a car from Hatfield Suzuki. They don't care.
Helpful (0)
|Replies (0)BM
Baxole M
1 reviews | Active since Jan 2020
24 Jun 2024, 16:04
BAD SERVICE BAD ATTITUDE
We bought a Suzuki Swift by finance early 2023 December. I experience the worse service this company, They give us a permit & it expired without getting registered plate & disk, I have to drive from Kempton Park to them only to find out that it's not ready, they always promised to call back but they never contact you for any feedback. They gave us a second permit when it was about to expire I followed up on registered plate & disk, they told me it will be ready within that week. They didn't give us a copy of Logbook, when I'm asking for it they are ignoring us. I further reminded them nothing until we contacted our finance bank & we were assisted within 10 minutes. They are so ******** & they told me from the first day I collect the car that I can use other Suzuki for services, but they didn't refer Mr to the nearest Suzuki when I was applying for vehicle finance, they even said I mustn't look other places, but after the success of sales they start pushing you away. I really regret buying a car from Hatfield Suzuki. They don't care.
0
Replies (0)