BR
Belmont Road Veterinary Clinic
Claimed Business
BR
Belmont Road Veterinary Clinic
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
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Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLJ
Linda J
1 reviews | Active since Jan 2020
31 Oct 2024, 16:15
Vets who care
They are the best. Very accommodating and Will do their best to see your pet. On 2 occasions now they have waited for me to take my sick dogs in, close to their closing times. Thanks to their reception ladies too, as they the ones giving you the appointment!
Helpful (0)
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Linda J
1 reviews | Active since Jan 2020
31 Oct 2024, 16:15
Vets who care
They are the best. Very accommodating and Will do their best to see your pet. On 2 occasions now they have waited for me to take my sick dogs in, close to their closing times. Thanks to their reception ladies too, as they the ones giving you the appointment!
0
Replies (0)JL
Joanna L
1 reviews | Active since Jan 2020
16 Feb 2024, 16:51
Absolutely fantastic Veterinary practice
I cannot recommend this hospital enough. The entire team were so kind and professional when I had to rush my dog in from out of town. I am so grateful to them for the compassion they showed, keeping me updated and the professional care. Despite being super busy! Thank you
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Joanna L
1 reviews | Active since Jan 2020
16 Feb 2024, 16:51
Absolutely fantastic Veterinary practice
I cannot recommend this hospital enough. The entire team were so kind and professional when I had to rush my dog in from out of town. I am so grateful to them for the compassion they showed, keeping me updated and the professional care. Despite being super busy! Thank you
0
Replies (0)SW
S W
1 reviews | Active since Jan 2020
19 Nov 2023, 19:11
Stay clear of Belmont Vet, Rondebosch
Worst experience ever! Please don't rush your pet there in an emergency. My cat was hectically attacked by a dog - ripped leg with a puncture wound. We rushed him there, he was sedated and had X-rays. We were told he was severely injured and needed immediate surgeory by an orthopedic surgeon and told to send him to TAH as they didn't have this level of expertise. They said he'd need extensive surgeory and could result in his leg being amputated. On arrival the next day to transfer him they wanted a R9k deposit paid to them not TAH. I refused to pay them and settled their large bill for one night. TAH were extremely professional. The surgeon vet said no surgery could be done before ensuring there was no infection from the puncture would. He was sent home with antibiotics. He was good on release and on the weekend we saw him losing energy. We took him back to Belmont vet who admitted him. They drained an apsis, did minor surgeory creating an incision leaving two drain holes open. They flushed the wound daily. The alarming thing was the different vet reports daily. One vet said he was doing great. The next day another vet phoned to say he needed emergency exploratory surgery the very next day and they needed my authorization that night. With the vet bills between Belmont and TAH (Belmont being the highest) already amounting to R22k, and with them saying infection was just one aspect and he'd still need surgery to repair his torn muscles, we were faced with the reality that there was no guarantees and that his overall prognosis was severe and unfortunately costly. We were put under pressure to reply that night, which they refute after my complaint. We said we'd have to consider eithenssia. What other option does one have if you have children to provide for an a seemingly unlimited vet bill. I was totally and utterly heartbroken. I sobbed all night, woke up depressed. Later that am another vet phoned to say "I'm not sure who you spoke to last night, but I'm telling you that your kitty is doing well". I nearly fainted. Seriously. How do they go from a R6k surgery and weeks of recovery with them which would be another R10k, to "he's doing well"?? We visited him the next day. We were told he was doing great. He was well, eating, walking! We requested to speak to the vet on duty, Sharon, who was extremely rude. Starting the conversation with a sarcastic and offensive tone "I don't have a crystal ball. I cannot predict the outcome. And I heard you were considering uthenasia". She was explicitly implying that we were terrible humans and proceeded to tell us he's beautiful and she wanted to keep him! Clearly she didn't know of maybe did, that we'd been told he needed urgent surgery. We left biting out tongues and returned the next day after taking it all in to bring our boy home. He was absolutely fine. He's running around, eating, healthy. I reported it all to Claire, the owner, who take great lengths to say she was concerned, investigated and came back with excuses. Saying they reduced the bill to help us out with our duress. I explained it was not just financial more emotional with the varying daily reports. I will never use them again. Their invoices emailed to me changed day by day. One day R5k, the next half the cost. On final settlement the receptionist, who seems to rule the costing, stil charged me more than my final invoice emailed the previous day. I was so over it I just paid.
Helpful (0)
|Replies (0)SW
S W
1 reviews | Active since Jan 2020
19 Nov 2023, 19:11
Stay clear of Belmont Vet, Rondebosch
Worst experience ever! Please don't rush your pet there in an emergency. My cat was hectically attacked by a dog - ripped leg with a puncture wound. We rushed him there, he was sedated and had X-rays. We were told he was severely injured and needed immediate surgeory by an orthopedic surgeon and told to send him to TAH as they didn't have this level of expertise. They said he'd need extensive surgeory and could result in his leg being amputated. On arrival the next day to transfer him they wanted a R9k deposit paid to them not TAH. I refused to pay them and settled their large bill for one night. TAH were extremely professional. The surgeon vet said no surgery could be done before ensuring there was no infection from the puncture would. He was sent home with antibiotics. He was good on release and on the weekend we saw him losing energy. We took him back to Belmont vet who admitted him. They drained an apsis, did minor surgeory creating an incision leaving two drain holes open. They flushed the wound daily. The alarming thing was the different vet reports daily. One vet said he was doing great. The next day another vet phoned to say he needed emergency exploratory surgery the very next day and they needed my authorization that night. With the vet bills between Belmont and TAH (Belmont being the highest) already amounting to R22k, and with them saying infection was just one aspect and he'd still need surgery to repair his torn muscles, we were faced with the reality that there was no guarantees and that his overall prognosis was severe and unfortunately costly. We were put under pressure to reply that night, which they refute after my complaint. We said we'd have to consider eithenssia. What other option does one have if you have children to provide for an a seemingly unlimited vet bill. I was totally and utterly heartbroken. I sobbed all night, woke up depressed. Later that am another vet phoned to say "I'm not sure who you spoke to last night, but I'm telling you that your kitty is doing well". I nearly fainted. Seriously. How do they go from a R6k surgery and weeks of recovery with them which would be another R10k, to "he's doing well"?? We visited him the next day. We were told he was doing great. He was well, eating, walking! We requested to speak to the vet on duty, Sharon, who was extremely rude. Starting the conversation with a sarcastic and offensive tone "I don't have a crystal ball. I cannot predict the outcome. And I heard you were considering uthenasia". She was explicitly implying that we were terrible humans and proceeded to tell us he's beautiful and she wanted to keep him! Clearly she didn't know of maybe did, that we'd been told he needed urgent surgery. We left biting out tongues and returned the next day after taking it all in to bring our boy home. He was absolutely fine. He's running around, eating, healthy. I reported it all to Claire, the owner, who take great lengths to say she was concerned, investigated and came back with excuses. Saying they reduced the bill to help us out with our duress. I explained it was not just financial more emotional with the varying daily reports. I will never use them again. Their invoices emailed to me changed day by day. One day R5k, the next half the cost. On final settlement the receptionist, who seems to rule the costing, stil charged me more than my final invoice emailed the previous day. I was so over it I just paid.
0
Replies (0)AF
Aj F
1 reviews | Active since Jan 2020
3 Nov 2022, 08:08
Our terrible day at BVC
Our terrible day at BVC. The day began at the business in question after our beloved friend struggled with an obstruction in her throat. Sadly this was actually a treat we had given her, that she hadn’t finished chewing before swallowing. After spending around two hours (from 8am till around 10am) at this business we were told that she would have to stay with the business and that they would attempt to push the blockage into the stomach. After a number of hours (around 3pm) I returned, having not yet received any update, to find that nothing had been achieved. I was shown images of X-rays which were, I imagine meant to display the exemplary efforts made by the business, even though there wasn’t any differences in the images shown. When I asked what else they would do to treat the problem, the business told us they had looked into other options but that due to it being a public holiday they could not contact anyone else in their network to assist. Instead they suggested that we bring our already quite traumatized pet back to them. My wife after less than ten minutes, found a great vet within 3km if this business. We immediately went around to them, and despite it being a public holiday they accommodated us, understanding our urgency and our friends discomfort. She was immediately treated and the blockage displaced, allowing her to drink and eat for the first time in nearly two days. The following day they followed up to make sure that our friend was doing better, and asked that we return to insure with X-rays that the blockage was passing through correctly, without any extra charge. The staff at Blue Cross, from the reception, to handlers and the veterinarians were all amazing. I am writing a long version of our experience because Belmont Road Veterinary has had our previous entry removed. It seems that charging us more than the other vet after achieving nothing, aside from injuring our girls throat, and who couldn’t even think to call the same amazing vet we contacted, isn’t enough. I returned to the business some days after to speak in person with the owner of BVC after he failed to return my calls, to ask about his position on the “service that they rendered”. I made it perfectly clear that I didn’t even care that they had charged us a significant amount of money for nothing, and I didn’t want any refund. He couldn’t even allow for the possibility that they provided a poor service, nor could he bring himself to apologize for the role they did or didn’t play. I have to say that our entire experience with this business was ghastly, including that I have had to re-enter this review, based on this business allegation of our previous review being slanderous. I write all this in a spirit of service, hoping to help other pet lovers avoid the horrendous experiences that we have had with Belmont Road Veterinary Clinic and rather seek the help of people who want to help in your time of need.
Helpful (0)
|Replies (0)AF
Aj F
1 reviews | Active since Jan 2020
3 Nov 2022, 08:08
Our terrible day at BVC
Our terrible day at BVC. The day began at the business in question after our beloved friend struggled with an obstruction in her throat. Sadly this was actually a treat we had given her, that she hadn’t finished chewing before swallowing. After spending around two hours (from 8am till around 10am) at this business we were told that she would have to stay with the business and that they would attempt to push the blockage into the stomach. After a number of hours (around 3pm) I returned, having not yet received any update, to find that nothing had been achieved. I was shown images of X-rays which were, I imagine meant to display the exemplary efforts made by the business, even though there wasn’t any differences in the images shown. When I asked what else they would do to treat the problem, the business told us they had looked into other options but that due to it being a public holiday they could not contact anyone else in their network to assist. Instead they suggested that we bring our already quite traumatized pet back to them. My wife after less than ten minutes, found a great vet within 3km if this business. We immediately went around to them, and despite it being a public holiday they accommodated us, understanding our urgency and our friends discomfort. She was immediately treated and the blockage displaced, allowing her to drink and eat for the first time in nearly two days. The following day they followed up to make sure that our friend was doing better, and asked that we return to insure with X-rays that the blockage was passing through correctly, without any extra charge. The staff at Blue Cross, from the reception, to handlers and the veterinarians were all amazing. I am writing a long version of our experience because Belmont Road Veterinary has had our previous entry removed. It seems that charging us more than the other vet after achieving nothing, aside from injuring our girls throat, and who couldn’t even think to call the same amazing vet we contacted, isn’t enough. I returned to the business some days after to speak in person with the owner of BVC after he failed to return my calls, to ask about his position on the “service that they rendered”. I made it perfectly clear that I didn’t even care that they had charged us a significant amount of money for nothing, and I didn’t want any refund. He couldn’t even allow for the possibility that they provided a poor service, nor could he bring himself to apologize for the role they did or didn’t play. I have to say that our entire experience with this business was ghastly, including that I have had to re-enter this review, based on this business allegation of our previous review being slanderous. I write all this in a spirit of service, hoping to help other pet lovers avoid the horrendous experiences that we have had with Belmont Road Veterinary Clinic and rather seek the help of people who want to help in your time of need.
0
Replies (0)LC
Linette C
1 reviews | Active since Jan 2020
3 Nov 2022, 08:07
Avoid like the plague
Belmont Road Vet you had my previous review removed (seems mine wasn’t the only one), but I will keep posting to let people know what a disgrace you are. It makes me sick to even give you 1* You do not care about animals, you are only interested in making money off distressed people!! Rather not take your pet here unless you have thousands of rands to waste, after a number of visits, various blood tests, xrays, ultrasounds and more with a bill close to R15,000 they told us they did not know what else to do and sent us with all their tests to Cape Animal Medical Centre in Kenilworth, where the vet took one look at Belmont Road Vet’s very first xray taken on our very first visit to them and diagnosed the condition. When we subsequently lodged a complaint with them they washed their hands and referred the matter to the Veterinary Defence Association, who after 6 months of back and forth correspondence have done everything in their power to defend BRVC and side with them. In our distressed state we did not realize this is what they do ... DEFEND vets. We know now we should have gone to the SA Veterinary Council to lodge a formal complaint (https://www.savc.org.za/public-info/complaints). If you were competent enough to read a simple xray you yourselves took on our very first visit our dog may still be alive not to mention the thousands of RRR’s we could have saved as well.
Helpful (0)
|Replies (0)LC
Linette C
1 reviews | Active since Jan 2020
3 Nov 2022, 08:07
Avoid like the plague
Belmont Road Vet you had my previous review removed (seems mine wasn’t the only one), but I will keep posting to let people know what a disgrace you are. It makes me sick to even give you 1* You do not care about animals, you are only interested in making money off distressed people!! Rather not take your pet here unless you have thousands of rands to waste, after a number of visits, various blood tests, xrays, ultrasounds and more with a bill close to R15,000 they told us they did not know what else to do and sent us with all their tests to Cape Animal Medical Centre in Kenilworth, where the vet took one look at Belmont Road Vet’s very first xray taken on our very first visit to them and diagnosed the condition. When we subsequently lodged a complaint with them they washed their hands and referred the matter to the Veterinary Defence Association, who after 6 months of back and forth correspondence have done everything in their power to defend BRVC and side with them. In our distressed state we did not realize this is what they do ... DEFEND vets. We know now we should have gone to the SA Veterinary Council to lodge a formal complaint (https://www.savc.org.za/public-info/complaints). If you were competent enough to read a simple xray you yourselves took on our very first visit our dog may still be alive not to mention the thousands of RRR’s we could have saved as well.
0
Replies (0)bS
bernadine S
1 reviews | Active since Jan 2020
3 Nov 2022, 07:47
Excellent!
I would like to thank all the support staff and especially Dr Imraan for the excellent and compassionate service he gave me and my beloved companion, Fudgie. Thank you from the bottom of my heart for making her passing so much easier to bear.
Helpful (0)
|Replies (0)bS
bernadine S
1 reviews | Active since Jan 2020
3 Nov 2022, 07:47
Excellent!
I would like to thank all the support staff and especially Dr Imraan for the excellent and compassionate service he gave me and my beloved companion, Fudgie. Thank you from the bottom of my heart for making her passing so much easier to bear.
0
Replies (0)