They are lying about instant withdrawal of less than 1hr

Hello, My name is Wethu Mathebula. This message serves as a formal escalation regarding my Standard Bank Instant Money withdrawal, which has been Pending since 13 January 2026 at 10:30. My account is fully FICA verified, and there is no active bonus on my account. I have met all requirements, and there is no reasonable justification for this continued delay. Instant Money withdrawals are advertised as fast, yet this delay is unacceptable. I would also like to stress that I urgently need these funds today to purchase my younger sister’s school uniform, which makes this delay particularly distressing. I request immediate approval and release of my funds, or a clear written explanation detailing the exact cause of the delay and a confirmed resolution timeframe. Should this matter not be resolved without further delay, I will proceed with formal escalation to management and relevant regulatory bodies. Please treat this matter with the urgency it requires. Regards, Wethu Mathebula