I was assisted by an agent Sinoduduzo who was very enthusiastic and helpful assisted me with elaborating on how do I submit a claim she did everything while I was on a call with her

I was assisted by an agent Sinoduduzo who was very enthusiastic and helpful assisted me with elaborating on how do I submit a claim she did everything while I was on a call with her. Ensured that I received email with claim form attached. I must say ashe made up from the poor service I received earlier where by an agent took my details and never called back