BC
Bientang's Cave Restaurant & Wine Bar
Unclaimed Business
BC
Bientang's Cave Restaurant & Wine Bar
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Restaurants & Food
#14NPS Score
0Unlikely
Ranking
#14
in Restaurants & Food
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Used this business recently? Share your experience to help others decide.
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Peter D
1 reviews | Active since Jan 2020
10 Jan 2023, 16:05
Truly shocking
I honestly almost don’t know where to start. This was the singular most disappointing restaurant experience I have ever been through. We had specially booked around 2 or 3 months in advance to entertain guests from abroad. 2 days before the booking the restaurant manager (more on him below) announced to us that we would now be required to pay a deposit to secure the booking. Annoying, but we dutifully complied. Upon arrival not only was our table not ready, but it was also not in the location the restaurant had agreed to. Waiting 20 minutes to sit and managed to get a round of drinks after about an hour, when we were eventually served. Food took similarly long and was bland and unpleasant. If not all, at least some of this would be fine given we were there in peak season (although we were told it was quiet by a member of staff). Our server Princess was pleasant and battled admirably through what was clearly an organizational shambles at the restaurant. What was not acceptable was the conduct of the manager, Godfrey. I have never been spoken to so unnecessarily rudely by anyone in the restaurant trade, and throughout the meal he could be seen and heard, at times shouting at other patrons. Disgraceful behavior towards people simply trying to enjoy a meal with friends and family. To top things off, the restaurant then tried to avoid deducting our deposit off our final bill (ie double charging). Will not be returning.
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Peter D
1 reviews | Active since Jan 2020
10 Jan 2023, 16:05
Truly shocking
I honestly almost don’t know where to start. This was the singular most disappointing restaurant experience I have ever been through. We had specially booked around 2 or 3 months in advance to entertain guests from abroad. 2 days before the booking the restaurant manager (more on him below) announced to us that we would now be required to pay a deposit to secure the booking. Annoying, but we dutifully complied. Upon arrival not only was our table not ready, but it was also not in the location the restaurant had agreed to. Waiting 20 minutes to sit and managed to get a round of drinks after about an hour, when we were eventually served. Food took similarly long and was bland and unpleasant. If not all, at least some of this would be fine given we were there in peak season (although we were told it was quiet by a member of staff). Our server Princess was pleasant and battled admirably through what was clearly an organizational shambles at the restaurant. What was not acceptable was the conduct of the manager, Godfrey. I have never been spoken to so unnecessarily rudely by anyone in the restaurant trade, and throughout the meal he could be seen and heard, at times shouting at other patrons. Disgraceful behavior towards people simply trying to enjoy a meal with friends and family. To top things off, the restaurant then tried to avoid deducting our deposit off our final bill (ie double charging). Will not be returning.
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Chantel K
1 reviews | Active since Jan 2020
30 Sept 2020, 13:39
Bad quality, rediciously expensive
Althought the view is incredible, the whale watching is out of the world, the food is something very undesirable. We ordered two starters, one burger meal, one chicken schizhel (which we shared with two children) and a calamari with chips. The kiddies had water to drink and we ordered a gin and two beers. The food was not great, small portions BUT the cost was disgusting. We ended up paying R980.00 for this meal that would normally cost around R500 at another descent restaurant. I believe that they have either raised their costs due to COVID or it has been this way and their quality of food has gone down. Nevertheless it was not worth the effort to walk down the stairs to the restaurant.
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Chantel K
1 reviews | Active since Jan 2020
30 Sept 2020, 13:39
Bad quality, rediciously expensive
Althought the view is incredible, the whale watching is out of the world, the food is something very undesirable. We ordered two starters, one burger meal, one chicken schizhel (which we shared with two children) and a calamari with chips. The kiddies had water to drink and we ordered a gin and two beers. The food was not great, small portions BUT the cost was disgusting. We ended up paying R980.00 for this meal that would normally cost around R500 at another descent restaurant. I believe that they have either raised their costs due to COVID or it has been this way and their quality of food has gone down. Nevertheless it was not worth the effort to walk down the stairs to the restaurant.
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Anonymous
1 reviews | Active since Jan 2020
27 Dec 2019, 12:04
Gorgeous, but mediocre
The view is gorgeous, and we had a very friendly waiter. But the food is mediocre, and one of our meals arrived raw - when we sent it back, they prepared a second one that ALSO arrived raw. The music is way too loud. I don't understand why you would have a seaside setting only to drown out the sound of the sea. I was so disappointed, I wanted to take my family out somewhere special.
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Anonymous
1 reviews | Active since Jan 2020
27 Dec 2019, 12:04
Gorgeous, but mediocre
The view is gorgeous, and we had a very friendly waiter. But the food is mediocre, and one of our meals arrived raw - when we sent it back, they prepared a second one that ALSO arrived raw. The music is way too loud. I don't understand why you would have a seaside setting only to drown out the sound of the sea. I was so disappointed, I wanted to take my family out somewhere special.
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Carmen G
1 reviews | Active since Jan 2020
17 Oct 2015, 12:20
Shocking food!
Absolutely shocking!! My food arrived cold, my fish was slimy, undercooked and extremely bland. My prawns almost looked rotten. Once i had pulled the head of the prawn off, brown gooey slime poured out of it. Was extremely off putting. My boyfriends burger was burnt and was missing toppings that were meant to be on it. Wouldn't recommend this place to anyone. Horrible.
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Carmen G
1 reviews | Active since Jan 2020
17 Oct 2015, 12:20
Shocking food!
Absolutely shocking!! My food arrived cold, my fish was slimy, undercooked and extremely bland. My prawns almost looked rotten. Once i had pulled the head of the prawn off, brown gooey slime poured out of it. Was extremely off putting. My boyfriends burger was burnt and was missing toppings that were meant to be on it. Wouldn't recommend this place to anyone. Horrible.
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