Pathetic and mediocre service

Pathetic service to say the least. They never keep to their time and lack basic communication s****s. How Outsurance would recommend them is beyond me. They have arrived late three times for their appointment and I had to turn them back one time cause I also needed to go to work. I told them to come tomorrow and was told they have been overworked and are too tired to come work (install the basin) on a Saturday. Now that is service on another level. I would not recommend them to anyone but maybe they choose who they go out for best in terms of service delivery. Outsurance tried to call them and follow up but they did not respond to their calls as well. I hope they don't get paid for this kind of service. Basically i now have had to wait for almost a month to have my basin and tiles fixed after my claim.