BC
Big Concerts International
Unclaimed Business
BC
Big Concerts International
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#13
in Entertainment & Gaming
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Big Concerts International
Big Concerts International has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Big Concerts International across 39 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDJ
Darrin J
1 reviews | Active since Jan 2020
25 Sept 2025, 09:27
Totally disingenuous business
After paying a ridiculous amount of money for Lord of Dance tickets, front frow, centre stage, we could not see anything below the knees from our seats. Quite a shock for the price. And I decided I wanted my money back. What was promised and what got delivered wasn't up to expectations. I have sat in a tiny Monte Casino theatre with better optics. I asked for a refund over a month ago and have just been messed around with ever since. The agent helping me name is Tembalihle <Lihle@bigconcerts.co.za>. I initially got help and extremely friendly service, and then when I inquired for the first time where the money was, I was told that it takes 10-14 days. At that point, it was well over a week. Then I asked again and was told I must check my credit card statement as if I had just learnt to use a credit card. Anyone with Discovery Bank account will know how easy it is to constantly know what is coming in and out of your account. Then I asked AGAIN on Monday and radio silence, and clearly it's just now a yanking contest to see if I just lose interest to get the money back. I HAVE ALL THE EMAIL CORRESPONDENCE It's just embarrassing that I have to resort to this platform. I WANT MY REFUND!
Helpful (0)
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Darrin J
1 reviews | Active since Jan 2020
25 Sept 2025, 09:27
Totally disingenuous business
After paying a ridiculous amount of money for Lord of Dance tickets, front frow, centre stage, we could not see anything below the knees from our seats. Quite a shock for the price. And I decided I wanted my money back. What was promised and what got delivered wasn't up to expectations. I have sat in a tiny Monte Casino theatre with better optics. I asked for a refund over a month ago and have just been messed around with ever since. The agent helping me name is Tembalihle <Lihle@bigconcerts.co.za>. I initially got help and extremely friendly service, and then when I inquired for the first time where the money was, I was told that it takes 10-14 days. At that point, it was well over a week. Then I asked again and was told I must check my credit card statement as if I had just learnt to use a credit card. Anyone with Discovery Bank account will know how easy it is to constantly know what is coming in and out of your account. Then I asked AGAIN on Monday and radio silence, and clearly it's just now a yanking contest to see if I just lose interest to get the money back. I HAVE ALL THE EMAIL CORRESPONDENCE It's just embarrassing that I have to resort to this platform. I WANT MY REFUND!
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Replies (0)DE
Dee-Anne Erasmus
1 reviews | Active since Jan 2020
8 Jan 2025, 10:25
Big Concerts Ticketmaster Dishonesty very suspect Cistomer Care
Booked via the Big inverts Ticket master Facebook post and link paid in full for 3 tickets for Jan 19 2025 and no acces to my tickets on the app fortunately screenshotted my confirmation at payment point No telephone numbers work no auto link forms responded to - no email to support@ticketmaster.co.za or FN messenger I feel ****** de*****ed and ready to report this **** COMPANY TO all my socials : here’s a ticket reference should you people bother to need it : Order number : 909496 Calabash Johannesburg Greenday The Offspring 19 January 2025
Helpful (0)
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Dee-Anne Erasmus
1 reviews | Active since Jan 2020
8 Jan 2025, 10:25
Big Concerts Ticketmaster Dishonesty very suspect Cistomer Care
Booked via the Big inverts Ticket master Facebook post and link paid in full for 3 tickets for Jan 19 2025 and no acces to my tickets on the app fortunately screenshotted my confirmation at payment point No telephone numbers work no auto link forms responded to - no email to support@ticketmaster.co.za or FN messenger I feel ****** de*****ed and ready to report this **** COMPANY TO all my socials : here’s a ticket reference should you people bother to need it : Order number : 909496 Calabash Johannesburg Greenday The Offspring 19 January 2025
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Replies (0)MN
Maxine N
1 reviews | Active since Jan 2020
17 Dec 2024, 09:33
INCAPABLE STAFF AT CHRIS BROWN.
I wish i could give this no stars! I went to Chris Brown on 14 December 2024. the guy at the bar told me that my drinks is R129. However he charged me R1290. He acknowledge that his is new and i need to email for a refund but why is no one replying to me. I would like my R1000 refund and no receipt was provided to me because a Yoco machine was used. this is unacceptable!
Helpful (0)
|Replies (0)MN
Maxine N
1 reviews | Active since Jan 2020
17 Dec 2024, 09:33
INCAPABLE STAFF AT CHRIS BROWN.
I wish i could give this no stars! I went to Chris Brown on 14 December 2024. the guy at the bar told me that my drinks is R129. However he charged me R1290. He acknowledge that his is new and i need to email for a refund but why is no one replying to me. I would like my R1000 refund and no receipt was provided to me because a Yoco machine was used. this is unacceptable!
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Replies (0)GT
Greg T
1 reviews | Active since Jan 2020
4 Dec 2024, 15:49
Calabash Robbie Williams concert (Ticketmaster) Big Concerts International
The Robbie Williams Calabash event at the FNB Stadium in Johannesburg (scheduled for the 18th of January) was cancelled. I received notification of the cancellation by email from Big Concerts International on 9 October 2024 stating that I would automatically be refunded and that it would take up to 10 days for the refund to reflect. Thereafter, I received an email from Ticketmaster on 10 October 2024 again stating that I would be refunded for the Park and Ride facilities and that it would similarly take up to 10 days to be refunded. On the 25th of October I raised a ticket with Ticketmaster support asking for an update when I would be refunded. I received a response from "Cynthia" stating the following: "Our payment acquirers have confirmed that all refunds have been processed and as the refunds were done in bulk batches there is no POP we can provide you....Please review your latest bank statement to see if the transaction is listed there, in some instances it does not appear on your online transaction report." Clearly the response above was a lie as I received an email on the 29th of October 2024 stating that Ticketmaster was unable to refund me as the encrypted card payment tokens had expired after 180 days. I was asked to complete my banking details so that I could be refunded by direct bank transfer. It is now the 4th of December and I have still not received my refund. Big Concerts International owes its customers a duty of care to ensure that they are refunded timeously by Ticketmaster which is their business partner. They cannot simply 'wash their hands' of the whole debacle. If they value their customers then they should intervene to ensure that they are timeously refunded.
Helpful (0)
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Greg T
1 reviews | Active since Jan 2020
4 Dec 2024, 15:49
Calabash Robbie Williams concert (Ticketmaster) Big Concerts International
The Robbie Williams Calabash event at the FNB Stadium in Johannesburg (scheduled for the 18th of January) was cancelled. I received notification of the cancellation by email from Big Concerts International on 9 October 2024 stating that I would automatically be refunded and that it would take up to 10 days for the refund to reflect. Thereafter, I received an email from Ticketmaster on 10 October 2024 again stating that I would be refunded for the Park and Ride facilities and that it would similarly take up to 10 days to be refunded. On the 25th of October I raised a ticket with Ticketmaster support asking for an update when I would be refunded. I received a response from "Cynthia" stating the following: "Our payment acquirers have confirmed that all refunds have been processed and as the refunds were done in bulk batches there is no POP we can provide you....Please review your latest bank statement to see if the transaction is listed there, in some instances it does not appear on your online transaction report." Clearly the response above was a lie as I received an email on the 29th of October 2024 stating that Ticketmaster was unable to refund me as the encrypted card payment tokens had expired after 180 days. I was asked to complete my banking details so that I could be refunded by direct bank transfer. It is now the 4th of December and I have still not received my refund. Big Concerts International owes its customers a duty of care to ensure that they are refunded timeously by Ticketmaster which is their business partner. They cannot simply 'wash their hands' of the whole debacle. If they value their customers then they should intervene to ensure that they are timeously refunded.
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Replies (0)AH
AH
Alison H
1 reviews | Active since Jan 2020
12 Nov 2024, 07:05
Refund rather lack there of!
Robbie Williams Tickets bought for 18 January 2025, concert moved from Calabash to Time Square, was advised a refund will take 10 working days, this was on 9 October 2024, we are now 24 working days later, still no refund. Unacceptable, cannot find an email address to enquire, tried though Ticketmaster, no luck. I am very unhappy with how this has been dealt with.
Helpful (0)
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Alison H
1 reviews | Active since Jan 2020
12 Nov 2024, 07:05
Refund rather lack there of!
Robbie Williams Tickets bought for 18 January 2025, concert moved from Calabash to Time Square, was advised a refund will take 10 working days, this was on 9 October 2024, we are now 24 working days later, still no refund. Unacceptable, cannot find an email address to enquire, tried though Ticketmaster, no luck. I am very unhappy with how this has been dealt with.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
29 Oct 2024, 08:04
Shocking service from both Big Concerts & Ticketmaster SA!!
Big Conerts & ticketmaster have been promising to refund ticket holders for the cancelled Robbie William show @ FNB. We were advised on 9 October that refunds would be done in 10 days and now 29 October an still no refunds!!! AND wer had to pay for new tickets without receving our mobey back yet. Shocking service and no way to contact these people telephonically except via facebook. BOTH COMPANIES ARE A DISGRACE!!!!!!!!!!!
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
29 Oct 2024, 08:04
Shocking service from both Big Concerts & Ticketmaster SA!!
Big Conerts & ticketmaster have been promising to refund ticket holders for the cancelled Robbie William show @ FNB. We were advised on 9 October that refunds would be done in 10 days and now 29 October an still no refunds!!! AND wer had to pay for new tickets without receving our mobey back yet. Shocking service and no way to contact these people telephonically except via facebook. BOTH COMPANIES ARE A DISGRACE!!!!!!!!!!!
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
24 Oct 2024, 09:10
VERY UPSET BIG CONCERTS!!
Bought Robbie Williams tickets in January, they moved venues, so we will get refunded and need to buy new tickets, they told us on the 9/10 that it will taken 10 business days for our refunds to reflect, I called the bank, there is no refund pending!! We had first option to buy presale tickets today, but there is no refund!!
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
24 Oct 2024, 09:10
VERY UPSET BIG CONCERTS!!
Bought Robbie Williams tickets in January, they moved venues, so we will get refunded and need to buy new tickets, they told us on the 9/10 that it will taken 10 business days for our refunds to reflect, I called the bank, there is no refund pending!! We had first option to buy presale tickets today, but there is no refund!!
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Replies (0)