Calabash Robbie Williams concert (Ticketmaster) Big Concerts International

The Robbie Williams Calabash event at the FNB Stadium in Johannesburg (scheduled for the 18th of January) was cancelled.

I received notification of the cancellation by email from Big Concerts International on 9 October 2024 stating that I would automatically be refunded and that it would take up to 10 days for the refund to reflect.

Thereafter, I received an email from Ticketmaster on 10 October 2024 again stating that I would be refunded for the Park and Ride facilities and that it would similarly take up to 10 days to be refunded.

On the 25th of October I raised a ticket with Ticketmaster support asking for an update when I would be refunded. I received a response from "Cynthia" stating the following: "Our payment acquirers have confirmed that all refunds have been processed and as the refunds were done in bulk batches there is no POP we can provide you....Please review your latest bank statement to see if the transaction is listed there, in some instances it does not appear on your online transaction report."

Clearly the response above was a lie as I received an email on the 29th of October 2024 stating that Ticketmaster was unable to refund me as the encrypted card payment tokens had expired after 180 days. I was asked to complete my banking details so that I could be refunded by direct bank transfer.

It is now the 4th of December and I have still not received my refund. Big Concerts International owes its customers a duty of care to ensure that they are refunded timeously by Ticketmaster which is their business partner. They cannot simply 'wash their hands' of the whole debacle. If they value their customers then they should intervene to ensure that they are timeously refunded.