GT
Greg T
Active since Oct 2017
4
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4 reviews17 months ago
Ticketmaster (Robbie Williams, Calabash), Big Concerts International
The Robbie Williams Calabash event at the FNB Stadium in Johannesburg (scheduled for the 18th of January) was cancelled. I received notification of the cancellation by email from Big Concerts International on 9 October 2024 stating that I would automatically be refunded and that it would take up to 10 days for the refund to reflect. Thereafter, I received an email from Ticketmaster on 10 October 2024 again stating that I would be refunded for the Park and Ride facilities and that it would similarly take up to 10 days to be refunded. On the 25th of October I raised a ticket with Ticketmaster support asking for an update when I would be refunded. I received a response from "Cynthia" stating the following: "Our payment acquirers have confirmed that all refunds have been processed and as the refunds were done in bulk batches there is no POP we can provide you....Please review your latest bank statement to see if the transaction is listed there, in some instances it does not appear on your online transaction report." Clearly the response above was a lie as I received an email on the 29th of October 2024 stating that Ticketmaster was unable to refund me as the encrypted card payment tokens had expired after 180 days. I was asked to complete my banking details so that I could be refunded by direct bank transfer. I completed the form on the 25th of November and it is now the 4th of December and I have still not been refunded.
0 replies
17 months ago
Calabash Robbie Williams concert (Ticketmaster) Big Concerts International
The Robbie Williams Calabash event at the FNB Stadium in Johannesburg (scheduled for the 18th of January) was cancelled. I received notification of the cancellation by email from Big Concerts International on 9 October 2024 stating that I would automatically be refunded and that it would take up to 10 days for the refund to reflect. Thereafter, I received an email from Ticketmaster on 10 October 2024 again stating that I would be refunded for the Park and Ride facilities and that it would similarly take up to 10 days to be refunded. On the 25th of October I raised a ticket with Ticketmaster support asking for an update when I would be refunded. I received a response from "Cynthia" stating the following: "Our payment acquirers have confirmed that all refunds have been processed and as the refunds were done in bulk batches there is no POP we can provide you....Please review your latest bank statement to see if the transaction is listed there, in some instances it does not appear on your online transaction report." Clearly the response above was a lie as I received an email on the 29th of October 2024 stating that Ticketmaster was unable to refund me as the encrypted card payment tokens had expired after 180 days. I was asked to complete my banking details so that I could be refunded by direct bank transfer. It is now the 4th of December and I have still not received my refund. Big Concerts International owes its customers a duty of care to ensure that they are refunded timeously by Ticketmaster which is their business partner. They cannot simply 'wash their hands' of the whole debacle. If they value their customers then they should intervene to ensure that they are timeously refunded.
0 replies
53 months ago
May Day - Kulula going down
I booked flights for my two sons and I departing from Durban on the 24th of November and returning the same day. The outbound flight was booked departing 6am and landing 7:05am. The return flight was booked for 15:25 landing 16:30. The purpose was to fly to Johannesburg and renew my children's Dutch passports at the Dutch consulate in Pretoria. The cost of the flights was R4,004.04 and they were booked in September. I subsequently received notification from Kulula to say that the times of the flights for my sons and I had been changed. The outbound flight had been changed to 8:45 with the return flight changed to 11:55. These flight changes did not give me sufficient time in which to make our way to the Dutch Consulate, renew our passports and return to the airport. I tried reaching the call centre numerous times (since the 4th of October) to query the change, but it is not operational - the same message is repeated, namely that Kulula will contact me within 72 hours of the flight. This is unacceptable as the revised times do not accommodate the times for which I need to land and depart - and the cost of booking alternative flights increases with the passage of time. I reached out to Kulula and explained the issue on their facebook page on 4 October 2021 and received the following message: “Hi Greg, flight have been change or moved due to operation schedule requirement, Due to high volumes, at this time we are only able to assist if you booking is in the next 72hrs, kindly email feedback@kulula.com for further assistance. -LP” I subsequently emailed feedback@kulula.com on the 19th of October and advised them that I could not wait until 72 hours before departure to request a change to the flight as I was concerned about the availability and cost of flights. I advised that I was compelled to make another booking through flysafair at additional cost and I requested a refund of the R4,004.04. No feedback or response was received to the above and I so I emailed Kulula again on the 16th of November and then again on the 23rd of November. To date I have not received a response. I appreciate that airlines have experienced a torrid time as a result of the Covid restrictions, but Kulula will not weather well if its post-Covid service levels remain as they are.
0 replies
103 months ago
Vodacom Fibre (its just not worth it)
I filed an application for fibre in June and was assured that when the area I live in was "activated" they would contact me. In September I checked online and learned that my suburb had indeed been activated although I had not been contacted by Vodacom. I emailed Vodacom and received a call to say that they had lost some of the documentation pertaining to my application. I resent the documentation and received a notification from the Regional Administrator to say that I had been approved for fibre on the 22nd of September. She then went on to say that installation could take up to 21 working days, but that the installation team would be in contact in a few days to arrange a date. This 21 working day delay was a bit of a surprise as it was not specified anywhere in the contract or communicated beforehand and I had submitted the application in June. Nevertheless, I waited out the full 21 working days although on two occasions I sent reminder emails to Regional Administrator that I had yet to be contacted by the installation team. On Friday the 20th of October (20 working days after being formally approved and nearly 5 months after my application was first made) I sent an email to the Regional Administrator (as well as the Vodacom "FutureForce" Sales Consultant) to say that if the installation team was not in contact with me on that day to set a date for installation I was cancelling the contract. No response was received from either of them. On Tuesday of the following week (24th October) I cancelled the contract.
183 replies
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