Shocking service from both Big Concerts & Ticketmaster SA!!

Big Conerts & ticketmaster have been promising to refund ticket holders for the cancelled Robbie William show @ FNB. We were advised on 9 October that refunds would be done in 10 days and now 29 October an still no refunds!!! AND wer had to pay for new tickets without receving our mobey back yet. Shocking service and no way to contact these people telephonically except via facebook. BOTH COMPANIES ARE A DISGRACE!!!!!!!!!!!