Horrible Management Skills and customer service

Owners need to do better in hiring experienced store managers. Being on a call for over 15mins with a store manager that cannot apologise or fix an error they made is pure *******. The arrogance of the Rosmead/ Kenilworth staff is honestly such a turn off.

Having to complain about a wrong order and my options given are to return the food to the store (mind you I am home) or I must shut the hell up and eat the food. My time, money, fuel, airtime? The effort I took to walk in, wait over 30mins and to get home and find the incorrect order is annoying, but whats more disheartening is calling the store and for the issue to be resolved I MUST ACT. What pathetic management skills and because of that I will not return to Bin Rashid, I will also ensure my company will stop placing orders with this restaurant.

Store Managers are safe guarding their names, their managers / bosses names because its “personal” information yet you serving customers? They are hogging resources at store level, I mean to argue for dear life instead of fixing an error? To have a manager say they check EVERY SINGLE ITEM that leaves the kitchen is quite absurd when we stand there waiting for orders, or unless its the incompetence that has lead to unreasonable measures, those reasons as a collective are not enough for a manager to not accept that the food I AM USED TO BUYING does not taste the same today?! Geez like.