Cancellation of Valentine's gift due to no service

We live in a world where accountability is everything, yet this company has completely failed to deliver—not just on its promises, but on the very basics of customer service. My husband planned a thoughtful surprise for me today, only for your company to ruin it with sheer incompetence. The delivery never arrived, and now the day is spoiled.

You close at 17:00 PM, yet countless customers have complained about the same issue. At this point, a simple "sorry" is an insult. It’s absolutely disgraceful that a business like yours still doesn’t grasp the fundamentals of service and reliability.

Please process a refund immediately for the order under Kurt Mercuur. My husband is fortunate to have such an understanding wife, but honestly, your company is an utter disappointment.