CH
ClydeTes H
Active since Aug 2015
5
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Reviews
5 reviews14 months ago
Cancellation of Valentine's gift due to no service
We live in a world where accountability is everything, yet this company has completely failed to deliver—not just on its promises, but on the very basics of customer service. My husband planned a thoughtful surprise for me today, only for your company to ruin it with sheer incompetence. The delivery never arrived, and now the day is spoiled. You close at 17:00 PM, yet countless customers have complained about the same issue. At this point, a simple "sorry" is an insult. It’s absolutely disgraceful that a business like yours still doesn’t grasp the fundamentals of service and reliability. Please process a refund immediately for the order under Kurt Mercuur. My husband is fortunate to have such an understanding wife, but honestly, your company is an utter disappointment.
0 replies
52 months ago
PORTABLE TOILET MANUFACTURER FAULT!!!BUT STAFF ARE EVEN WORST THAN THE PROBLEM
I am utterly disturbed and embrassed that I could be treated this terrible by staff and management who didn't even have the decency to put me on hold but rather joked and insulted my ill mother because of a product I bought. On the 24th December 2022.I bought a portable toilet for my mother's room as she has challenges to get to the bathroom. The product was almost R2000 and not that the price was an issue but I never thought exactly 8days latet the product would break. When she flushes the flushing system handle is hard to press irrespective if it is for which ever use she unfortunately struggles to get the wasted flushed. The first techican I spoke to decided he and his colleagues would poke fun at the situation while i could hear the entire conversation.He laughed and joke with our people on the offices saying things like "the **** probably can't go down",and meaning disrespectful and disgusting things that I can't believe people would say while there is a customer on the call listening in on this. What hurt the most is that I don't even want a refund or anything I was calling to spare myself the embrassment of bringing in a portable toilet that clearly has a technical fault which isn't caused by a customer but the the manufacturer. How dare I be insulted and degreed by people who do not even know the situation and that over a phone call. I then told the guy while he came back on the line that I was absolutely hurt and upset that he could laugh and joke about something this serious.He then said there is nothing he could do for me.He continued to laugh as if it's my elderly mothers fault the product is not working. I asked to speak to a manager.He name is Lorrine or so she says and what an even worst experience while asking her if that is how her staff behaves and explaining what has just happened she doesn't even apologize. She simply asks what the problem as if I'm just a burden to her. She took my number but ofcause she isn't bothered to try and fix what her staff has just done to verbally hurt me over a phone call instead of helping me. I don't mind purchasing another or a different one as I said it's but the money it is about a manufacturing fault of the product and the only way to have found that there is a problem is to have used the product so how else would I have known but was it necessary to be embrassed and to be humiliated by the technican (who ever it was)and his colleagues how can you guys give service to customers like this. OUTDOOR WAREHOUSE how can you allow your staff to humiliated customers and not even help them when there is a fault with your product? No apology no assistance but I bought a product that I can't return,that is problematic 8days after purchasing and then still to be humiliated and degraded by staff WOW...I don't expect anything will come from this because the customer is clearly the one who is wrong for complaining about a product that her mother needs but it's her mother's fault as your staff say because she doesn't know how to flush her S#!t the staffs words not mine.WOW RONDEBOSH YOUR SERVICE IS SHOCKING
0 replies
55 months ago
Dishonest Company that has no respect for Clients
Guys!Beware of this business they do alterations which breaks on the day like our straps on our dresses on the wedding day.Then you don't recieve your refund.No seriously you don't, you must call for your refund and after a month of waiting for your refund you still don't get your refund.You get agents promising to call you back and the owner is forever not at the business to make sure your refund gets done and when you query it no1 knows anything about it....This is dishonesty on another level...if you don't believe me read other people's experiences....
0 replies
88 months ago
Unethical & Dishonesty
Hi I have contacted my lawyer you will be given a call soon for failer to adhere to verbal & ethical agreements I got lesson after u said Il be receiving 6 in a row .I am here by done and think ur company needs to be exposed.I would like everyone to know what liers & dishonest people you are and I will ensure that the way you treat your clients is shown,who takes peoples money and doesnt provide the service? Unethical businesses shouldnt be allowed to take peoples money and after a year& a few months still can not stick to your commitments. I have asked for a refund for almost 8months still nothing has happened I will ensure that everyone knows the worthless work ethic u offer.....Pleass note its no longer the money which is important its the principal,ethics &morals which should be taken up that your company hasnt given one. If you can go check there online reviews the last one I sent wasnt even taken note of they dont care I feel something serious should be done about this company its the same principle as theft "an ack which something is taken that doesn't belong to you",they fully took payment n have only given 10% of the service the rest they ignore you,change numbers & make broken promises,its so bad that there drivers tell u they resigning and starting there own businesses n try to poach one how unethical can a person get.
0 replies
130 months ago
Such a dissapointment
I recently lost my note4 edge which I purchased in January 2015 with INSURANCE.About 2 weeks ago after paying insurance for 6 months I lost it I went to go claim for the handset and was told to pay 5000 upfront due that there incompetent staff only activated my insurance in June this makes no sense how do you pay for something which is not even activated.I feel roped off the agent didn't even want to check my account and just ignored me becz he wanted 5000 upfront I see they have done this to lots of there customers and feel it is my duty to let them know .I now have to pay for a handset I no longer have and because of there incompetent staff my insurance wasn't done properly but I'm paying for that as well so how does this work vodacom please explain why I need to continue my part of the contract bit you guys are in breach yet nothing happens to you I think it is unfair and unlawful to treat customers this way many people jas had insurance issues like this with u guys and I won't rest until something is done about this.I have been loyal to ur brand and this is the thank you we as customers get maybe you should scroll Hello Peter and see the negative complaints you have ...so sad
75 replies
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4 (80%)