BH
Blue Haze Country Lodge
Unclaimed Business
BH
Blue Haze Country Lodge
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Nazmeen H
1 reviews | Active since Jan 2020
27 Dec 2020, 00:21
Blue Haze - horrible accomodation
Not worth your money ... originally ordered a self catering unit for 4 adults ... the unit was filty and unclean ... from outside to inside ... a bag of rubbish left in the kitchen from previous patrons with rotting food and unit infested with flies and spiders (we even saw a golden obs spider with its babies and all ... hibby jibbies for my 8 month old baby ) ... complained to the reception they first suggested we wait while they clean ... but we were not prepared to stay in a unit with cob webs and spiders and flies everywhere ... we requested to change to a unit that was not self catering as the unit we ordered was the last one no alternate self catering unit was available ... so they swopped it for two double rooms with an aditional charge of R 1000.00... one deluxe room ... one honeymoon suite .... requested for our rooms to be next to each other because our plan was to stay together ... the guy refused to give us adjacent rooms said it was booked... but no one stayed the night in the empty one next door ... the reception floor was appalling and disgusting and hasn't been swept in a while ... the reception bench outside has dog fur on it ... the pool is merky and had grime along the the pool edges ... day visitors hog and swamp the pool till 6pm leaving the paying residents without any chance to play in the pool during the day ... not a staff in sight to even request more sugar sachets for the rooms... toilets are not clean ... the price we paid for honeymoon suit not worth our money ... furniture is super old ... room is dusty and damp smelling ... fan is old and makes a revolting sound ... bed creeks loud and impossible for a decent night sleep ... service is horrible... toilets smelly ... notice in rooms that if the toilet lights are not turned off at a cetain time the guard is instructed to come and remind you ... honeymoon suits infested with flies and all sorts of insects and spiders ... cob webs on the door ... shower is gross as ever .... the room is smelly and furniture is from the 1950's ... cupboards doors have no latches they open on their own ... internet pictures very misleading ... aweful ! DO NOT STAY !
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Nazmeen H
1 reviews | Active since Jan 2020
27 Dec 2020, 00:21
Blue Haze - horrible accomodation
Not worth your money ... originally ordered a self catering unit for 4 adults ... the unit was filty and unclean ... from outside to inside ... a bag of rubbish left in the kitchen from previous patrons with rotting food and unit infested with flies and spiders (we even saw a golden obs spider with its babies and all ... hibby jibbies for my 8 month old baby ) ... complained to the reception they first suggested we wait while they clean ... but we were not prepared to stay in a unit with cob webs and spiders and flies everywhere ... we requested to change to a unit that was not self catering as the unit we ordered was the last one no alternate self catering unit was available ... so they swopped it for two double rooms with an aditional charge of R 1000.00... one deluxe room ... one honeymoon suite .... requested for our rooms to be next to each other because our plan was to stay together ... the guy refused to give us adjacent rooms said it was booked... but no one stayed the night in the empty one next door ... the reception floor was appalling and disgusting and hasn't been swept in a while ... the reception bench outside has dog fur on it ... the pool is merky and had grime along the the pool edges ... day visitors hog and swamp the pool till 6pm leaving the paying residents without any chance to play in the pool during the day ... not a staff in sight to even request more sugar sachets for the rooms... toilets are not clean ... the price we paid for honeymoon suit not worth our money ... furniture is super old ... room is dusty and damp smelling ... fan is old and makes a revolting sound ... bed creeks loud and impossible for a decent night sleep ... service is horrible... toilets smelly ... notice in rooms that if the toilet lights are not turned off at a cetain time the guard is instructed to come and remind you ... honeymoon suits infested with flies and all sorts of insects and spiders ... cob webs on the door ... shower is gross as ever .... the room is smelly and furniture is from the 1950's ... cupboards doors have no latches they open on their own ... internet pictures very misleading ... aweful ! DO NOT STAY !
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Sibusiso S
1 reviews | Active since Jan 2020
31 Dec 2019, 09:49
Poor Service
This property appears wonderful on the internet but the reality is totally the opposite. Our rooms were filthy and smelly, infested with flies and spiders. Furniture is rotting and old. no phones, no assistance. The reception lady was not helpful at all. We had to wait 45 minutes for a waiter, who was absolutely useless. The tables were dirty, patrons scrambled for simple things like a teas****. We ended having to eat 54km away for two days. The reception blamed Management labeled as greedy and unwilling to provide basic necessities. I subsequently sent a complaint and met with arrogance and an empty and meaningless so-called apology. If owners were not greedy as purported by an employee, they would have considered reimbursing breakfast we paid for. The business has great potential however lacks leadership and courtesy. I would not recommend the facility to anyone who wants value for money. Half the patrons we met were also complaining.
Helpful (0)
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Sibusiso S
1 reviews | Active since Jan 2020
31 Dec 2019, 09:49
Poor Service
This property appears wonderful on the internet but the reality is totally the opposite. Our rooms were filthy and smelly, infested with flies and spiders. Furniture is rotting and old. no phones, no assistance. The reception lady was not helpful at all. We had to wait 45 minutes for a waiter, who was absolutely useless. The tables were dirty, patrons scrambled for simple things like a teas****. We ended having to eat 54km away for two days. The reception blamed Management labeled as greedy and unwilling to provide basic necessities. I subsequently sent a complaint and met with arrogance and an empty and meaningless so-called apology. If owners were not greedy as purported by an employee, they would have considered reimbursing breakfast we paid for. The business has great potential however lacks leadership and courtesy. I would not recommend the facility to anyone who wants value for money. Half the patrons we met were also complaining.
0
Replies (0)SP
Sarah P
1 reviews | Active since Jan 2020
30 Dec 2019, 08:50
Disgusting place
This was surely the most appalling accomodation I have ever stayed at. Everything was dirty and our room had no geyser. We paid for 2 adults and 2 children and our room booking was messed up. There was a ****roach in my food and the breakfast had juice that was off and no fruit salad or anything other than 3 cereals. My children were given 2 scatter cushions to sleep on and we were covered in horse flies both in our beds and in the dining area. The pub had only 2 wines and no beer on tap. Outside maintenance was so poor and bins were overflowing with rubbish. It was summer and we had no fan or aircon. Allot of items o the menu were not available to order. I am reporting this place to the tourism council and health and safety to inspect the kitchen.i would advise anyone looking NOT to stay at this place.
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Sarah P
1 reviews | Active since Jan 2020
30 Dec 2019, 08:50
Disgusting place
This was surely the most appalling accomodation I have ever stayed at. Everything was dirty and our room had no geyser. We paid for 2 adults and 2 children and our room booking was messed up. There was a ****roach in my food and the breakfast had juice that was off and no fruit salad or anything other than 3 cereals. My children were given 2 scatter cushions to sleep on and we were covered in horse flies both in our beds and in the dining area. The pub had only 2 wines and no beer on tap. Outside maintenance was so poor and bins were overflowing with rubbish. It was summer and we had no fan or aircon. Allot of items o the menu were not available to order. I am reporting this place to the tourism council and health and safety to inspect the kitchen.i would advise anyone looking NOT to stay at this place.
0
Replies (0)MM
Mapule M
1 reviews | Active since Jan 2020
29 Dec 2019, 09:05
Worst stay ever
I wish I can rate it less than 1. It looks nothing like the internet pictures. Nothing. Their services are horrible, we slept in a premier room and disappointing is an understatement. There’s spider webs all over, the bed squeaks, the Capet is dusty and the furniture is hanging on a thread. The bathroom looks great until you bath and run out of cold water mid way. Our door couldn’t lock so they suggested to move us to a different room while we were out at golf and that never happened so basically she was lying to us. We basically left and spent the day with an unlocked door not knowing if our belongings were safe or not because there was no security in the whole premise. If you want to opt to eat there, don’t bother. There’s only one waitress and probably one chef because you will wait for more than 3 hours just to order your breakfast and another 3 just for food; with only four customers in the whole restaurant. The s****s are either dirty or unavailable, no clean glasses and no clean table to sit at for breakfast. I’m definitely never setting my foot there and I’d advise anyone else wanting to save their time and money to stay away from Blue Haze Country Lodge.
Helpful (0)
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Mapule M
1 reviews | Active since Jan 2020
29 Dec 2019, 09:05
Worst stay ever
I wish I can rate it less than 1. It looks nothing like the internet pictures. Nothing. Their services are horrible, we slept in a premier room and disappointing is an understatement. There’s spider webs all over, the bed squeaks, the Capet is dusty and the furniture is hanging on a thread. The bathroom looks great until you bath and run out of cold water mid way. Our door couldn’t lock so they suggested to move us to a different room while we were out at golf and that never happened so basically she was lying to us. We basically left and spent the day with an unlocked door not knowing if our belongings were safe or not because there was no security in the whole premise. If you want to opt to eat there, don’t bother. There’s only one waitress and probably one chef because you will wait for more than 3 hours just to order your breakfast and another 3 just for food; with only four customers in the whole restaurant. The s****s are either dirty or unavailable, no clean glasses and no clean table to sit at for breakfast. I’m definitely never setting my foot there and I’d advise anyone else wanting to save their time and money to stay away from Blue Haze Country Lodge.
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