Blue Label Connect
Verified Business
|1.1|244 Reviews (last 12 months)|Responds in 71h 34m
Blue Label Connect
Verified Business
|1.1
244 Reviews (last 12 months)
Responds in 71h 34m
Scores reflect the Overall AI Score for each category
Blue Label Connect
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Blue Label Connect faces severe customer dissatisfaction across every measured theme. Customers repeatedly describe unauthorised debits, *****ulent subscriptions linked to RCS, Game, Makro and Edgars accounts, unresolved repairs lasting many months, wrong devices delivered, blacklisting after settled accounts, and near impossible cancellation processes. Communication channels fail consistently and refunds are rarely honoured despite repeated promises from agents.
Replied to 99% of negative reviews
Reply time on negative reviews: 72h 3m
TrustIndex
2.1
Ranking
#40
in Fibre & Broadband
Reply Time
71h 34m
NPS Score
-93
Recommended: Unlikely
Replied to 99% of negative reviews
Reply time on negative reviews: 72h 3m
Sep '25 - Aug '26
Based on recent customer reviews, Blue Label Connect faces severe customer dissatisfaction across every measured theme. Customers repeatedly describe unauthorised debits, *****ulent subscriptions linked to RCS, Game, Makro and Edgars accounts, unresolved repairs lasting many months, wrong devices delivered, blacklisting after settled accounts, and near impossible cancellation processes. Communication channels fail consistently and refunds are rarely honoured despite repeated promises from agents.
The most common complaint about Blue Label Connect, based on Hellopeter's AI analysis of recent customer reviews, is Billing, Contracts & Account Management. Customers describe unauthorised debit orders, double and triple debits, subscriptions added without consent via RCS/Game/Makro/Edgars accounts, refusal to refund, blacklisting after settled accounts, and exorbitant cancellation fees for devices already returned or never received.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2025
I have a mandate submitted to my bank which unauthorized , I did speak to their agents I canceled the last debt check that took money from a loan I took out to fund university tuition for my daughter, every debit order in my bank was compromised. Yesterday at 9:30 out no where past the legal call center. Where i did not even receive a call from them. The even put contact reference number from i never had from
1 reviews | Active since Aug 2025
I have a mandate submitted to my bank which unauthorized , I did speak to their agents I canceled the last debt check that took money from a loan I took out to fund university tuition for my daughter, every debit order in my bank was compromised. Yesterday at 9:30 out no where past the legal call center. Where i did not even receive a call from them. The even put contact reference number from i never had from
1 reviews | Active since May 2023
So blue label connect and dream rewards is the same company that is ****ming people. Why r they still existing if reviews r being written. Plz do remove my review as I am trying to help other people not to be ****med. They r so cruel they even ****ming poor people mxm. People should be warned of Blue label and dreams rewards
1 reviews | Active since May 2023
So blue label connect and dream rewards is the same company that is ****ming people. Why r they still existing if reviews r being written. Plz do remove my review as I am trying to help other people not to be ****med. They r so cruel they even ****ming poor people mxm. People should be warned of Blue label and dreams rewards
1 reviews | Active since May 2026
I have recently wrote a review based on my experience with blue label connect.I received a call stating I will be payed back the money which was debited from my account on the 27 February 2026,27 April 2026 and 29 March 2026 on last week Friday and the debit order will be cancelled but to my surprise up to this day money is not payed to my account.I am also not convinced that they won't debit my account on my payday this month. For a recap.I wanted a data deal that will last me for a month and I made it crystal clear to the sales lady that I am currently using 1 gig data a day.She sold me two phones in the name of enough data for month only to discover on the arrival of the phones that the deal is 1 gig data a month. I cancelled and they collected the phones. I never used their phones not even inserted the SIM card on the phone. I later discovered they are debiting my account and I confronted them after three debit orders.They payed me back two debits and kept one for cancellation fee on the 20 of February 2026. On the 27 February 2026 , 27 March 2026 and 29 April my my account was debited again.
1 reviews | Active since May 2026
I have recently wrote a review based on my experience with blue label connect.I received a call stating I will be payed back the money which was debited from my account on the 27 February 2026,27 April 2026 and 29 March 2026 on last week Friday and the debit order will be cancelled but to my surprise up to this day money is not payed to my account.I am also not convinced that they won't debit my account on my payday this month. For a recap.I wanted a data deal that will last me for a month and I made it crystal clear to the sales lady that I am currently using 1 gig data a day.She sold me two phones in the name of enough data for month only to discover on the arrival of the phones that the deal is 1 gig data a month. I cancelled and they collected the phones. I never used their phones not even inserted the SIM card on the phone. I later discovered they are debiting my account and I confronted them after three debit orders.They payed me back two debits and kept one for cancellation fee on the 20 of February 2026. On the 27 February 2026 , 27 March 2026 and 29 April my my account was debited again.
1 reviews | Active since Feb 2018
Bad, it’s almost 3 months been taken back and forth without them processing my simswap nd should my number be given to someone else they need to make a plan, supervisor keep promising to follow up with Cell C and get back to me but they never did, I was told to go to cell store hence my number is with them but when I get there nothing, they even spoke to the person assisting me to confirm but still they are ignoring my query, I’ve been using that number for 13 years now and it’s my BUSSINESS contact,my clients can’t get hold of me and flagged as a ****, blue label is bad and they are full of lies, I need my number back , I waited long enough
1 reviews | Active since Feb 2018
Bad, it’s almost 3 months been taken back and forth without them processing my simswap nd should my number be given to someone else they need to make a plan, supervisor keep promising to follow up with Cell C and get back to me but they never did, I was told to go to cell store hence my number is with them but when I get there nothing, they even spoke to the person assisting me to confirm but still they are ignoring my query, I’ve been using that number for 13 years now and it’s my BUSSINESS contact,my clients can’t get hold of me and flagged as a ****, blue label is bad and they are full of lies, I need my number back , I waited long enough
1 reviews | Active since Apr 2026
Since March 30 2026, I have not received a cell phone that is working and am currently not having any cell phone of Blue label connect that I can be accountable to pay for. I have been called almost everyday because I have not paid a monthly installment for a phone that I placed a order on where I received a out of box failure phone. I have sent the phone back to be repaired on the 3rd of April 2026. At this point I just want the phone anymore I just want to cancel everything.
1 reviews | Active since Apr 2026
Since March 30 2026, I have not received a cell phone that is working and am currently not having any cell phone of Blue label connect that I can be accountable to pay for. I have been called almost everyday because I have not paid a monthly installment for a phone that I placed a order on where I received a out of box failure phone. I have sent the phone back to be repaired on the 3rd of April 2026. At this point I just want the phone anymore I just want to cancel everything.
1 reviews | Active since May 2026
Blu label is an unreliable company, I bought a laptop and they were supposed to deliver it but it was not because they had technical issues at their warehouse regarding HP laptops now I lost my job due to lack of resources. But i bought a laptop, A single mother trying to provide for her child. I am unemployed again. I hope you guys are proud.
1 reviews | Active since May 2026
Blu label is an unreliable company, I bought a laptop and they were supposed to deliver it but it was not because they had technical issues at their warehouse regarding HP laptops now I lost my job due to lack of resources. But i bought a laptop, A single mother trying to provide for her child. I am unemployed again. I hope you guys are proud.
1 reviews | Active since May 2026
Please do not make a mistake to apply for a contract phone at blue label connect their phones are **** they send me a phone that doesn't work I told them to come and fetch it they did not now i owe them 6000 on my credit report.
1 reviews | Active since May 2026
Please do not make a mistake to apply for a contract phone at blue label connect their phones are **** they send me a phone that doesn't work I told them to come and fetch it they did not now i owe them 6000 on my credit report.
1 reviews | Active since Aug 2021
Mikie Mice organisation, even the real Disney character is at least genuine and entertaining to kids. Can Mark Levy fire the whole organisation and may be fire himself too, he's got the worst staff contingent. The incompetence in that organisation is beyond belief. Mohamed, Lilitha, Reaboka etc, all of them ***********, I wonder if they went through interviews and suitability assessments for their post. They can't resolve 1 single query/complaint for 5 months now. These amateurs keep debiting my account, at the same time sending me an email that they cancelled my contract, then send me an email that have refunded me without proof of payment of their end then insist on getting my statement. How stupid can one be?You are a disgrace guys, you should resign if someone is unwilling to fire you
1 reviews | Active since Aug 2021
Mikie Mice organisation, even the real Disney character is at least genuine and entertaining to kids. Can Mark Levy fire the whole organisation and may be fire himself too, he's got the worst staff contingent. The incompetence in that organisation is beyond belief. Mohamed, Lilitha, Reaboka etc, all of them ***********, I wonder if they went through interviews and suitability assessments for their post. They can't resolve 1 single query/complaint for 5 months now. These amateurs keep debiting my account, at the same time sending me an email that they cancelled my contract, then send me an email that have refunded me without proof of payment of their end then insist on getting my statement. How stupid can one be?You are a disgrace guys, you should resign if someone is unwilling to fire you
Blue Label Connect scores 0.7 out of 5 on Hellopeter's AI analysis of service quality in Fibre & Broadband, compared to the Fibre & Broadband industry average of 1.9. Their strongest theme is Network Reliability (0.8); their weakest is Communication (0.6). The top AI-rated Fibre & Broadband business on Hellopeter is Atomic Access (4.9). How is the AI Score calculated? →
Blue Label Connect has a TrustIndex of 2.1 out of 10 on Hellopeter, based on 244 reviews in the last 12 months. They reply to 99% of negative reviews, typically within 72 hours 3 min. Hellopeter has tracked Blue Label Connect across 2,463 total reviews. How is the TrustIndex calculated? →