Poor products and technique

Hello, I did my nails at Boa Bree Street Cape Town at 12:00 on the 25th of Sept and received good service from the team I interacted with but unfortunately less than an hour later one of my nails was loose. It eventually fell off. I let the team know and because I was traveling shortly after then, I could not go to get it fixed. They told me I could go to any branch in Joburg to get it fixed. The next day another one fell off. The closes boa branch to me in Joburg would have cost me R300 return Ubers. I ended up having to go to another nail place around the corner from where I am and they removed the nails that were remaining and loose and gave me a new set. That cost me R290.

This is obviously upsetting and speaks to your poor products and or shoddy technique from the nail tech. I would like a refund of my money because this is unacceptable. I have videos and pictures of the nails with timestamps.