BOA 3 Arts Plumstead not fulfilling full treatments and bad service

I had a Nail Rescue treatment on 4 January at BOA 3 Arts Plumstead using a voucher I got for Christmas . Corners were cut during my treatment, as my hands were not soaked before cuticle work, which caused discomfort even after I mentioned it. The service at reception when processing my voucher was very unfriendly, had to etiquette and was extremely unprofessional, and it felt as though the level of service changed based on the client or the staff member’s mood. Overall, this was a disappointing experience and not the standard I expected. I also left this review on their Google page and they removed it. I wonder why?