Bad service

I sent a watsup asking for the claims form from Bokamoso, and they sent me the claims form only.. I then proceeded to claim because the claim form has an email on it where you can forward all documents. It's 3 of us in the family claiming for the same deceased... We all sent our claims to RMA as stipulated in the claims form. Only one person from the 3 claimants has received their payment... When i called them to enquired about the other 2 policies not paid, Mbali from claims office says I was supposed to claim with them not with the underwriter, so she can't assist me in that regards because I decided to claim straight with RMA. When I follow up with RMA they telling me that we have used the same policy number to claim which is impossible because each person has their own bokamoso policy number. Bokamoso is no longer answering our calls and we are not getting any assistance from the underwriter either... I'm very disappointed with bokamoso and I regret recruiting people in the family to join after listening to JoziFm advert about bokamoso. Bokamoso should not send us claims documents without attaching their email address and tell us to claim directly to them