TERRIBLE CUSTOMER SERVICE, Incorrect order, and below average food

On 1 September, I ordered my meal online and selected my preferences. When I got home after fetching my meal, I saw that my sides are completely different to what I ordered. I immediately took a photo, together with my online order receipt, and forwarded it to Bonamia via e-mail.

That same night, Justin from Bonamia, messages me back:

“ Thanks for letting us know

I will investigate in the morning and get back to you. We will happily replace the meal. Please accept my apologies. Justin”

I WAITED 7 days with NO response from Justin nor anybody from Bonamia. I followed up on the 8th of September with a lengthy email. With NO RESPONSE.

Their manager email, the only one they provide on the website, inbox is full too.

Their food has become below standard as my wedges were undercooked and my onion rings way too oily (my order stated that I requested vegetables and chips)

Their after sales customer service is terrible. I am not done with them and this issue will be resolved.

Once such a lovely place… what a shame.