Booksy app review system flawed and useless

I made use of this app to make appointments for beauty treatments because it has a review section. This creates the illusion that it is more reliable. However, after having had a bad experience at a salondiscovered that businesses acan simply block a client when they have had an issue. This means the review system is flawed and unreliable rendering the app useless for consumers booking based on reviews. It is unfairly biased. I will no longer be making use of this app and would recommend that anyone using the reviews be careful because it is unreliable and an unrealistic representation of the businesses. They confirmed that they will not do anything from their side to allow me.to.review even though I have proof on my bank statement that I was at the salon. I paid R720 to Pure Gem Nails.The salon marked my appointment as a no show thereby blocking any reviews. Booksy is protecting their client but not taking the consumer into consideration.