Don't forget the locals Boschendal

We tried to resolve this the day we were there. A promised email was NOT sent. We then sent an email, we have not received a reply. It's been 5 days. Boschendal is beautiful and pet friendly...big plus. Staff, I find to be rude and dismissive. They have little or no product knowledge and it's evident that yet again the tourists take centre stage. The butcher refused to have the excess fat removed from a piece of biltong. Reason....they have no knife. This is the 2nd time and it was brought to the attention of Patrick( General Manager) previously who assured me that it is not their standard . We went from Deli to Farmshop to Restaurant to find someone who could help us resolve the other issues we had, and all staff members passed the buck. I could write a book on it, but ultimately the staff at the deli seemed nonchalant. The description of the baked goods is not what's inside, the rib eye steaks were the toughest I've ever had to cut through and after that workout, my jaw couldn't handle the spasm anymore from trying to chew it. It's so disappointing . WE spent so much money there.. We've asked to be contacted so we can show them the terrible quality of the steaks . Still nothing.