JD
Jacqui K
Active since Oct 2012
6
Reviews
0
Industries
Reviews
6 reviews8 months ago
Acknowledge the staff
When i was in hospital last week, Lorrainne, the lady I shared a room with, was telling me about the kindness of a young man who works at Nespresso Cavendish. Apart from his dashing good looks , she and her husband Eric, were always greeted with enthusiasm to serve them. When the store didn't have the coffee they wanted, he went to the stock room to get it for them. This type of service she received was rare and she was so impressed. She said that many youngsters today are dismissive toward the older generation. They lack respect and many portray a strong unwillingness to help pensioners. I listened with a huge smile and I couldn't wait to announce that the young man she was talking about, was in fact my youngest son Jamie. She was astounded by that fact and then went on the say that she always wondered about the source of such parenting, and now she met the source. She went on and on about how lovely he is and that I should be proud to have raised such a gentleman. Yes im proud. More than proud.
0 replies
29 months ago
No Customer service !!!!
Dealing with Estee Lauder in South Africa is like opening a tap, but there's no water coming out. What the heck is the point? I've seen so many posts on social media about their customer support and how bad it is and now I've experienced it for myself. And it's like they just don't care. Once that sale is done, to hell with aftercare service. I've been sending them emails since August this year and it's going nowhere. I've submitted all the information requested of me. My skin reacted badly to one of their re-nutriv products. I was told customer satisfaction is important to them and they will replace the product with something of same value and I can choose. I've done all I needed to do and now, they've stopped responding to my emails since 13th October. Isn't that just pathetic. I'm so glad Nars is in South Africa now.
0 replies
42 months ago
Don't forget the locals Boschendal
We tried to resolve this the day we were there. A promised email was NOT sent. We then sent an email, we have not received a reply. It's been 5 days. Boschendal is beautiful and pet friendly...big plus. Staff, I find to be rude and dismissive. They have little or no product knowledge and it's evident that yet again the tourists take centre stage. The butcher refused to have the excess fat removed from a piece of biltong. Reason....they have no knife. This is the 2nd time and it was brought to the attention of Patrick( General Manager) previously who assured me that it is not their standard . We went from Deli to Farmshop to Restaurant to find someone who could help us resolve the other issues we had, and all staff members passed the buck. I could write a book on it, but ultimately the staff at the deli seemed nonchalant. The description of the baked goods is not what's inside, the rib eye steaks were the toughest I've ever had to cut through and after that workout, my jaw couldn't handle the spasm anymore from trying to chew it. It's so disappointing . WE spent so much money there.. We've asked to be contacted so we can show them the terrible quality of the steaks . Still nothing.
0 replies
134 months ago
when do I get this resolved
What is going on? Why am I not being helped?????
76 replies
135 months ago
shocking service
\I do apologise "must be written all over the offices and drilled into the minds of those working at [URL Removed] Yes thats all i have been hearing.Order placed on 12.2.15 for delivery 26.2.15. After following up when the order failed to arrive as promised"
76 replies
136 months ago
Customer not important enough for sure
Took my family out to dinner. Had impossible to chew calamari. Brought it to waitresses attention. She called Fabio. He said sorry. Said would call manager. Nobody showed up. I logged complaint to head office, They said they will inform branch who needed to get back to me. Nobody did. I logged another complaint. Apologies all around and another promise for branch to contact me. This is in a time span of 3 weeks. Still no contact. Why must this happen? Customer obviously not worthy of getting chewable calamari and good service. Pathetic.
0 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (66.66666666666667%)
1 Star
1 (16.666666666666668%)