Poor service - Lack of communication - unhelpful management

Arriving as a table of 8 ( my sister and her husband and our kids)

we were left to wait standing outside for 25-30 mins after requesting we can just be seated as our kids were getting restless.

The management made us beg to sit down

We were seated at a 4 man table , i then asked why they cannot put two empty tables together and we would sit with the kids on our laps and when a booth opened we could be accommodated .

while we were waiting outside 4 people who were sitting at the bar were given a booth. ( they could have been given a 4 man table) - Our waitress apologized as she didn't know we were waiting outside ( no communication)

The management were nowhere to be seen and the waiters were left running around and juggling the whole place.

the drinks came after 30 mins and the food after another 45-hour.

we had to sit with hungry kids who became miserable after waiting 2+ hours for food after arrival.

Management , you need to do better to keep all clients happy not just the ones you see fit , if it was not for the other staff we would have walked out and you would have lost R2000 bill.