Poor Customer Service

What an appalling service that ruined our week. The insufficiently trained ‘manager’ stereotyped us by shifting blame due to an order mix up. In other establishments we visit in SA and abroad an order mix up is typically the easiest to fix, even fast food like Md dees, Taco Bell etc can rectify issues easily. Not the case at Bossa. The manager immediately shifted blame and was more concerned about causing a scene than listening to the customer and focusing on first contact resolution. Although he remained calm, he was patronizing and is not customer service orientated as he missed the whole point. Customers want to support local eateries but in exchange we expect a little respect and don’t want to be stereotyped as people looking for freebies. It’s sad that despite other members of staff such as Claudia who remain customer focused over the years, the place has gone to the dogs. The last time we were there there was a fight between patrons and staff. We decided to give it another go as we like the ribs and live in the area. It should be easy right? Wrong. Needless to say we still did the right thing and paid our bill and tip, without the order as the food is not the only reasons customers go to restaurant. The experience is as important. Sad that the lack of ability to handle customers at all times even when things go wrong is ruining an otherwise good thing. Sad.