BM
Bernadette M
Active since Feb 2013
3
Reviews
0
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Reviews
3 reviews57 months ago
Poor Customer Service
What an appalling service that ruined our week. The insufficiently trained ‘manager’ stereotyped us by shifting blame due to an order mix up. In other establishments we visit in SA and abroad an order mix up is typically the easiest to fix, even fast food like Md dees, Taco Bell etc can rectify issues easily. Not the case at Bossa. The manager immediately shifted blame and was more concerned about causing a scene than listening to the customer and focusing on first contact resolution. Although he remained calm, he was patronizing and is not customer service orientated as he missed the whole point. Customers want to support local eateries but in exchange we expect a little respect and don’t want to be stereotyped as people looking for freebies. It’s sad that despite other members of staff such as Claudia who remain customer focused over the years, the place has gone to the dogs. The last time we were there there was a fight between patrons and staff. We decided to give it another go as we like the ribs and live in the area. It should be easy right? Wrong. Needless to say we still did the right thing and paid our bill and tip, without the order as the food is not the only reasons customers go to restaurant. The experience is as important. Sad that the lack of ability to handle customers at all times even when things go wrong is ruining an otherwise good thing. Sad.
0 replies
59 months ago
Possible Fraud
Some possible Fraudulent activity with use of personal details? My Discovery medical aid saving account was debited by this pharmacy. I have never had any dealings with them and in a completely different province. People rely on their medical aid it is basically a lifeline and yet someone helps themselves.... Kindly reverse the transaction with immediate effect as this is no acceptable on any level. It is unethical particularly for a business based on Medical integrity.
0 replies
127 months ago
No quality Guarantee on Job done.
Booked in phone under warranty for repairs as it wasnt switching on past the intro. Checked online and appears to be common issue tried rebooting to factory settings. didnt work.. Phone was checked for water damage etc in the store prior to being sent to service centre.Phone replaced with new motherboard. In about a month phone has same problem, now out of warranty. Not switching on past the intro. . Took it back and very cold customer service agent seemed to imply that didnt bring it back in time. Phone not checked for water damage but checked for scratches. Called the call centre, blind transfered to the store. Called back call centre agent was very defensive. Does Samsung not guarantee the job they do? Inconsistent checks from rep to rep when booking phones. Now I am being accused of dropping the phone thats why its not switching on and I am forced to pay for the same thing they repaired. The issue is not the money but the inconsistent approach and customer effort. Have replaced my phone with an iphone and will not be buying Samsung again. In the interim would like this resolved. Appears to be third party repair centre is Samsung Korea aware of sub- standard servicing?
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (33.333333333333336%)
1 Star
2 (66.66666666666667%)