Bossa has lost its touch in Customer Service

I am writing this review only because I personally feel that it needs to be dealt with and communication with customers needs to be better. On the 4th December 2023, my husband and I went to Bossa in Tygervally for our anniversary, service was great vibe was excellent. I had no problem with Bossa Tygerfalls as this would be my 3rd time with my husband, I ordered the Buffalo wings and the Burger special as we always do but for some reason the buffalo wings smelled funny and the burger smelled like it was off. Unfortunately I did not finish and the waiter asked to pack it away and I said no thank you. She then asked if everything was okay and I said the food was not great as before, and she apologised but this needs to be checked because luckily we did not get food poisoning. Then beside the incident on the 11th December we decided to take my mother in law for the burger special again, my father in law called to ask if he should make a reservation as I had a 5 month old baby and we needed to sit inside and they told him they have a certain amount for walk ins so it should be fine. Yet we should be there before 6pm. Right cool we get to Bossa just before 6pm and it is packed but only availability outside, the person who we asked if there is availability which is a white male, basically did not care all he said was there is no availability only outside and he was very dismissive. He then said oh they full the entire week inside and only availably outside knowing it is windy and we have a baby whom was in the pram. He did not even make a way to say you may sit behind the covers or have an option for us. We then decided to go to Copper Club which is not also Baby friendly but the assisted us the best they can.

The fact of the matter is the miscommunication on the phone and the staff at the front was horrible because we went there thinking they had place and secondly because Bossa was packed they seemed like the didn't need the extra people so just turn them away.

I really like Bossa and I love how great their prices are for food BUT I have decided that I will rather go to a place with great customer service which is Copper Club and more accommodating than a place that simply has atrocious customer service.

Regards

Michaela