Active since Jul 2016
16
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16 reviews29 months ago
Bossa has lost its touch in Customer Service
I am writing this review only because I personally feel that it needs to be dealt with and communication with customers needs to be better. On the 4th December 2023, my husband and I went to Bossa in Tygervally for our anniversary, service was great vibe was excellent. I had no problem with Bossa Tygerfalls as this would be my 3rd time with my husband, I ordered the Buffalo wings and the Burger special as we always do but for some reason the buffalo wings smelled funny and the burger smelled like it was off. Unfortunately I did not finish and the waiter asked to pack it away and I said no thank you. She then asked if everything was okay and I said the food was not great as before, and she apologised but this needs to be checked because luckily we did not get food poisoning. Then beside the incident on the 11th December we decided to take my mother in law for the burger special again, my father in law called to ask if he should make a reservation as I had a 5 month old baby and we needed to sit inside and they told him they have a certain amount for walk ins so it should be fine. Yet we should be there before 6pm. Right cool we get to Bossa just before 6pm and it is packed but only availability outside, the person who we asked if there is availability which is a white male, basically did not care all he said was there is no availability only outside and he was very dismissive. He then said oh they full the entire week inside and only availably outside knowing it is windy and we have a baby whom was in the pram. He did not even make a way to say you may sit behind the covers or have an option for us. We then decided to go to Copper Club which is not also Baby friendly but the assisted us the best they can. The fact of the matter is the miscommunication on the phone and the staff at the front was horrible because we went there thinking they had place and secondly because Bossa was packed they seemed like the didn't need the extra people so just turn them away. I really like Bossa and I love how great their prices are for food BUT I have decided that I will rather go to a place with great customer service which is Copper Club and more accommodating than a place that simply has atrocious customer service. Regards Michaela
0 replies
61 months ago
Western Cape Education Department does not want to provide Blossom Street Primary school teachers assistant payslip in order to pay her what is due.
Hi there. I am getting in touch with hellopeter in order for someone to assist me in a payment that is owed to me since the 30th March 2021. I worked at Blossom Street Primary as a teacher's assistant. I was employed on the 1st December 2020, I had no issues with getting paid on time when I was suppose to but since I have resigned it has been a huge headache for the past 16 days and counting. The school secretary Shiehaam Easton keeps on telling me that the lady who handles the payroll of the School has not attached my payslip so thus is the reason as to why she cannot make payment. I feel that this is unfair as I worked that week and what is due to me is not being given. I need to know why is no payment being made and why is this lady who is in charge of Blossom Street Primary payment and pay slips not giving the payslip? I have all the information on WhatsApp and I have screenshot in order for you to see what I am being told.
0 replies
62 months ago
STANDARD BANK AND LGR ATTORNEYS DONT CARE FOR PEOPLE WHO LOST THEIR JOB
HI I need assistance I was granted a 6 month payment holiday due to retrenchment and now I am getting for some reason a threatening post from your company to pay my loan? please contact STANDARD BANK and not me, ANNA MARIE PRINSLOO approved it!
106 replies
63 months ago
STANDARD BANK IS THE WORST BANK IN SOUTH AFRICA, INCOMPETENT DEBT CONSULTANTS AND IDIOTIC SYSTEM, THEY ARE ROBBING ME.
In May 2020, I was retrenched due to covid-19. I applied for your debt relief up until a certain month and then I applied again for the next 6 months in November. Your people are so incompetent that I am in arrears with my two loans which I was told by Anne-Marie Prinsloo that my request has been approved. Yet Money was deducted on my account in January and December? I have insurance on these two loans why is standard bank not insuring me as loyal customer? You guys are no help and I don't want to be in debt with you but I WANT TO KNOW WHY IS MY INSURANCE NOT KICKING IN? Plus I have been handed over BTW!
56 replies
63 months ago
Telkom does not care about their customers
I was retrenched due to covid-19. I told Telkom that I am not able to pay it now I am currently in a R12000 debt with them. How am I suppose to pay you guys with no money???
0 replies
71 months ago
Telkom Does not care about their customers who does not have a JOB!
We all know that Covid-19 has been difficult for us over the past few months. So I have decided to share my recent discovery with Telkom and how I feel about their " Payment Plan". I was retrenched in May 2020, I have a cellphone contract with Telkom for 2 years. Note that I had an iPhone as well so basically been with them for almost 4 years. Missed one payment while I had my iPhone and they blacklisted me ( iPhone never worked after that again) So I decided to take a Samsung S10, was going to end my contract and buy a phone but I decided ag why not its only two years. I never knew that I would lose my job, I never resigned or missed a payment with Telkom BUT they can't help me out as a loyal customer. I asked for a payment Holiday and they said they cannot offer payment holidays, they do however give you 50% off your 1st month of retrenchment then your 2nd month they add 25% of that 1st month's payment PLUS the ongoing payment of your 2nd Month. So I asked the question since the government is stealing our UIF money it might take up to 8 weeks for me to receive it plus I'm pretty sure it will be like a R3000, HOW AM I suppose to pay that without any income? Call Centre agent told me I should make a way. WOW, I can't tell you how heartbroken, angry, sad and stunned by how Telkom cannot make a plan for their customers. I cannot wait to be done with them because clearly, it's all about the money. Banks could've continued their loan payments but they helped us in time of need.
0 replies
72 months ago
Horrible Service from XAVIER CLASSIE - No Empathy towards Standard Bank Client
I would like to review a specific individual Xavier Classie Banker / Complaint Resolution Centre, WOW what a horrible email experience I had with this person. Firstly thank you for "trying" to solve my previous complaint but I have to say how you dealt with my situation you had no empathy towards my situation. I gave you my ID number, screenshots of the two loans that I needed help with and because I did not respond in few days you ended the email. You did not call or follow up with a client that needed help. So I personally feel that you need to focus on email drafts, empathy towards customers and follow ups. Luckily I had a great experience with one of Standard Banks Team leaders, Thank you for nothin.
105 replies
72 months ago
Amazing Team Leader Service, Unfortunately some staff needs to be trained to be professional
I would like to personally thank Gabisile Khulu from Credit Rehabilitation and Recoveries / Retail Lending – Team Leader for helping me with my Covid - 19 Holiday Payment. I have waited almost an entire month just for a response and Paul Poto assisted, he responded two days after which I do not mind because I do know there is a lead time but what upsetted me is that he responded with " Good Day Kindly assist" to the team leader. Nothing from I am going to refer you to the team leader Gabisile Khulu, I feel he was unprofessional and he did not care about my problem that I am having. So a negative star for Paul Poto and 5 green stars for Gabisile Khulu. Great service.
105 replies
73 months ago
Standard Bank does not care about you or you being able to live and survive.
I sent an email with regards to my 2 loans that I have with Standard Bank. No one has responded as yet. Got in touch with the Facebook Messenger Standard Bank and all they could assist me with is the team will get back to you in 5 - 7 working days. I told them that I cannot pay these loans for this month due to the fact that Covid 19 has taken a impact on my job and I will.not.be able to survive as the loans take 3/4 of my salary. Can somebody please respond to me email.
210 replies
89 months ago
Shaw Academy SUPERB!
This is by far the best service I have gotten. The courses are great and not only it teaches you about the course you choose it also shows you what you can do to achieve it. superb superb superb!
105 replies
Review Distribution
5 Star
2 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
14 (87.5%)