DO
Department of Education
Claimed Business
DO
Department of Education
Claimed Business
46 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Department of Education faces overwhelming dissatisfaction from parents, educators, and service providers. Recurring complaints center on school placement difficulties, with parents reporting unfair admissions processes, lack of transparency, and children left without schools. Delayed payments to educators and invigilators, unresolved matric certificate issues, and slow pension processing further erode trust. Parents also raise concerns about excessive school fees, resource shortages, bullying, and rude administrative staff. A small number of positive reviews praise individual teachers and schools for quality education and helpful service.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#13
in Education & Training
NPS Score
-85
Recommended: Unlikely
Review Distribution
2|46 Reviews
May '25 - Apr '26
5(20.5%)
4(2.3%)
3(4.6%)
2(0%)
1(72.7%)
5(20.5%)
4(2.3%)
3(4.6%)
2(0%)
1(72.7%)
Frequently Asked Questions About Department of Education
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (46)
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Used this business recently? Share your experience to help others decide.
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KM
Katlego M
1 reviews | Active since Jan 2020
12 Mar 2026, 19:05
North west department of education is trash
The north west department of education treats service providers like trash. Why does this department treat service providers like trash? Like we don't have responsibilities? Everytime a service is provided getting payment is a hassle. Now they say they are only processing conditional grants payments but they requested our services when children had to attend athletics in rustenburg last month. So we must work and be told stories when our invoices have to be paid 🚮🚮🚮🚮🚮🤬😡
Helpful (0)
|Replies (0)KM
Katlego M
1 reviews | Active since Jan 2020
12 Mar 2026, 19:05
North west department of education is trash
The north west department of education treats service providers like trash. Why does this department treat service providers like trash? Like we don't have responsibilities? Everytime a service is provided getting payment is a hassle. Now they say they are only processing conditional grants payments but they requested our services when children had to attend athletics in rustenburg last month. So we must work and be told stories when our invoices have to be paid 🚮🚮🚮🚮🚮🤬😡
0
Replies (0)SD
Samantha D
1 reviews | Active since Jan 2020
23 Feb 2026, 13:41
Formal Concern Regarding School Fees and Learning Resources at Lenasia South Secondary
Good afternoon, I wish to formally raise a serious concern regarding several issues at Lenasia South Secondary (LSS). Parents are being compelled to pay R1,500 in school fees, and we require clarity on the justification for this amount. LSS is understood to be a government school, yet the Principal has stated that we should not compare LSS to Willowmead, as Willowmead is government funded. This statement raises the question: Is LSS not also a government-funded public school? If not, parents require a clear explanation of the school’s classification and funding structure. In addition, learners are issued a stationery list, which includes the exercise books they are required to write in. This implies that parents must purchase their own books. We need clarity on whether exercise books are not funded by the Department of Education, as is the case in many public schools. Furthermore, children are reportedly not receiving assignments because teachers indicate that they cannot print due to a lack of Typek paper. This is deeply concerning. If parents are paying school fees, purchasing exercise books, and are now expected to purchase printing paper as well, the burden becomes unreasonable. It also raises the question of fairness— If only one learner brings Typek paper, will only that learner receive printed assignments? We were informed that school fees are used to cover private security services and school maintenance, yet this still does not clarify whether LSS operates as a semi‑private institution, or why the fees appear higher than what is typically expected at a public school. Given these issues, we respectfully request: A clear breakdown of how school fees are allocated. Written confirmation of whether LSS is a government-funded public school or operates differently. Clarity on why the school is unable to provide basic learning resources such as exercise books and printing paper. Assurance that learners are not disadvantaged due to resource shortages or because parents cannot provide additional materials beyond school fees. We trust that you will address these concerns promptly, as they have a direct impact on the learners’ academic progress and the financial strain placed on parents.
Helpful (0)
|Replies (0)SD
Samantha D
1 reviews | Active since Jan 2020
23 Feb 2026, 13:41
Formal Concern Regarding School Fees and Learning Resources at Lenasia South Secondary
Good afternoon, I wish to formally raise a serious concern regarding several issues at Lenasia South Secondary (LSS). Parents are being compelled to pay R1,500 in school fees, and we require clarity on the justification for this amount. LSS is understood to be a government school, yet the Principal has stated that we should not compare LSS to Willowmead, as Willowmead is government funded. This statement raises the question: Is LSS not also a government-funded public school? If not, parents require a clear explanation of the school’s classification and funding structure. In addition, learners are issued a stationery list, which includes the exercise books they are required to write in. This implies that parents must purchase their own books. We need clarity on whether exercise books are not funded by the Department of Education, as is the case in many public schools. Furthermore, children are reportedly not receiving assignments because teachers indicate that they cannot print due to a lack of Typek paper. This is deeply concerning. If parents are paying school fees, purchasing exercise books, and are now expected to purchase printing paper as well, the burden becomes unreasonable. It also raises the question of fairness— If only one learner brings Typek paper, will only that learner receive printed assignments? We were informed that school fees are used to cover private security services and school maintenance, yet this still does not clarify whether LSS operates as a semi‑private institution, or why the fees appear higher than what is typically expected at a public school. Given these issues, we respectfully request: A clear breakdown of how school fees are allocated. Written confirmation of whether LSS is a government-funded public school or operates differently. Clarity on why the school is unable to provide basic learning resources such as exercise books and printing paper. Assurance that learners are not disadvantaged due to resource shortages or because parents cannot provide additional materials beyond school fees. We trust that you will address these concerns promptly, as they have a direct impact on the learners’ academic progress and the financial strain placed on parents.
0
Replies (0)BM
Brian M
1 reviews | Active since Jan 2020
21 Feb 2026, 08:52
Bad service at Silverton primary school
The Laerskool silverton primary should teach their clerk how to speak to parents. The way she speaks to parents who are submitting exemption forms is not right. She tells mother's to go look for the father's so they can pay school fees. She even told one lady that she must pay 3000 rand then they will help her. Im very disappointed if this is how people should be treated 😕
Helpful (0)
|Replies (0)BM
Brian M
1 reviews | Active since Jan 2020
21 Feb 2026, 08:52
Bad service at Silverton primary school
The Laerskool silverton primary should teach their clerk how to speak to parents. The way she speaks to parents who are submitting exemption forms is not right. She tells mother's to go look for the father's so they can pay school fees. She even told one lady that she must pay 3000 rand then they will help her. Im very disappointed if this is how people should be treated 😕
0
Replies (0)WC
NH
Nomthandazo H
1 reviews | Active since Jan 2020
5 Feb 2026, 13:11
bad services
the worst department ever, i called them and emailed them but they never responded or call like the automated message said. They do not care shem. This was about kids right that were being violated at a school
Helpful (0)
|Replies (0)NH
Nomthandazo H
1 reviews | Active since Jan 2020
5 Feb 2026, 13:11
bad services
the worst department ever, i called them and emailed them but they never responded or call like the automated message said. They do not care shem. This was about kids right that were being violated at a school
0
Replies (0)DS
Dikeledi S
1 reviews | Active since Jan 2020
4 Feb 2026, 09:26
I was unfairly treat...
I was unfairly treated by Department of education in waterberg district limpopo
Helpful (0)
|Replies (0)DS
Dikeledi S
1 reviews | Active since Jan 2020
4 Feb 2026, 09:26
I was unfairly treat...
I was unfairly treated by Department of education in waterberg district limpopo
0
Replies (0)BV
Benjamin V
1 reviews | Active since Jan 2020
2 Feb 2026, 16:22
They show us they will make us hopeless
Sebastian Sebastian at department of education Alberton. Thee most helpless person I have met in my life , he call 6 people in his office at a time and help them like this. The school says they are full what you want me to do go back to the schools. Minster of education Miss Siviwe do you know how we as parents are suffering and you cannot care we get send from pillar to post , like I said my hope is now in human rights commissioner to help us to get space for our children who still sitting at home , while Sebastian think he is king of education department.
Helpful (0)
|Replies (0)BV
Benjamin V
1 reviews | Active since Jan 2020
2 Feb 2026, 16:22
They show us they will make us hopeless
Sebastian Sebastian at department of education Alberton. Thee most helpless person I have met in my life , he call 6 people in his office at a time and help them like this. The school says they are full what you want me to do go back to the schools. Minster of education Miss Siviwe do you know how we as parents are suffering and you cannot care we get send from pillar to post , like I said my hope is now in human rights commissioner to help us to get space for our children who still sitting at home , while Sebastian think he is king of education department.
0
Replies (0)MM
Mmadikgomo M
1 reviews | Active since Jan 2020
1 Feb 2026, 07:47
Arrogant official of dept of education
The Wonderboom department of education should be investigated for selling space like the TUT. When I went to find a space for a child I am asked where do I work and will I be able to pay school fees. If I give the industry where I work the supervisor said there is no space I must come after 10 days when the school were already opened 2 days ago. The officials working under the supervisor told me in the supervisor's absence that the supervisor has approved other people that morning to go to Doornpoort for grade 9 and maybe he will approve of my child as well.the Doornpo .that morning the principa of Doornpoort high school l said there is space but he is waiting for pupils who have not arrived Yet. The supervisor was so arrogant and did not even want to listen even after I said I came twice before the school opened and now this is the third time
Helpful (0)
|Replies (0)MM
Mmadikgomo M
1 reviews | Active since Jan 2020
1 Feb 2026, 07:47
Arrogant official of dept of education
The Wonderboom department of education should be investigated for selling space like the TUT. When I went to find a space for a child I am asked where do I work and will I be able to pay school fees. If I give the industry where I work the supervisor said there is no space I must come after 10 days when the school were already opened 2 days ago. The officials working under the supervisor told me in the supervisor's absence that the supervisor has approved other people that morning to go to Doornpoort for grade 9 and maybe he will approve of my child as well.the Doornpo .that morning the principa of Doornpoort high school l said there is space but he is waiting for pupils who have not arrived Yet. The supervisor was so arrogant and did not even want to listen even after I said I came twice before the school opened and now this is the third time
0
Replies (0)