Most disgusting treatment!!

I had a booking for my daughter and myself in Sunday, 27 Sept. Upon our arrival, there were no guests and we were the only ones. The girl showed US the room and I've informed her that I've booked the room with the pool and jacuzzi view. I went outside to view the pool, which was green and the jacuzzi, which was empty and full of bird miniur. I was then asked to go to the office up the street to meet with Jon Pierre. When he eventually arrived, my daughter was chased off stairs leading to a top balcony or deck, as, according to him, were under construction. No signs whatsoever of any construction on premises! We went inside and I started asking questions about the pool and jacuzzi. JP very rudely said that it is not currently available due to Covid. I've asked him why he didn't mentioned that earlier when he spoke to me to confirm my booking and time of arrival. I started to ask about the spa, as this was the purpose of my booking, to surprise my daughter with a nice spa treatment. He then flew up behind his desk and chased US away like dogs!! He said that he hasn't got time for this as he had a hectic week. On his way out, he kept on staying we must leave and return to Springs. We were shocked and my daughter and myself started laughing, thinking JP was only joking.. He left is on the premises and ons his way to the gate, again shouted twice: "Go back to Springs.. Go!" I was furious about his behaviour in front of my daughter and the way we were treated. He had someone waiting in a blue Smart car outside the gate, JP was the passenger, and as they took off, both threw a middle finger at us!! Where is this man coming from? Is he going to refund my petrol, 138KM x 2?? Will he apologise to my daughter?! Absolutely disgusting behaviour and treatment!!