1 reviews | Active since Member
We had a birthday lunch at Bourbon social on the deck. The staff helped us with the set up because it was a surprise party. Everything went well, till the Manager Petruscka came to the deck to ask us who opened the sliding door. I said it was me and she went off by saying she will need people from Cape Town to come fix the door and it will cost her R5000.00. With her attitude and manner she handle the situation, I did not reply at that moment. The worst part was when my brother wanted to order a beer, she asked him "And what to you want". This was unacceptable and highly unprofessional. She was plain rude and did not care if she spoiled the whole party because this is exactly what she did. She spoiled the day for my husband and family. We are regular customers at Bourbon Street/Social and this is the first time I had such a horrible experience. Before we left, we asked the staff to call the manager again, because we just had to know she was so rude and we wanted her to show us where the door was broken and still she had the worse attitude. We showed her that the door was not broken and asked her to please inform the clients that they should not call management if they want to open the door because the signs is small. We mentioned that the door was open we this slide it to the one side. If the is the management style Petruscka feels acceptable, I honestly disgusted with her all attitude and behavior. She made sure that our day was spoiled and the one memory that stood our, was the horrible/rude manager Petruscka! Thank you to our waiters that apologized for their manager's bad and unacceptable behavior. You truly tried to cheer us up afterwards.