CP
Cindy P
Active since Aug 2013
6
Reviews
0
Industries
Reviews
6 reviews66 months ago
Poorest Service
My loan have been approved 16 Nov 2020, and still I have not receive my funds. The consultants can't give me a date to when I will receive my funds. This is unacceptable and to hear the same excuse daily is not helping.
224 replies
77 months ago
Therrible Manager Petruscka
We had a birthday lunch at Bourbon social on the deck. The staff helped us with the set up because it was a surprise party. Everything went well, till the Manager Petruscka came to the deck to ask us who opened the sliding door. I said it was me and she went off by saying she will need people from Cape Town to come fix the door and it will cost her R5000.00. With her attitude and manner she handle the situation, I did not reply at that moment. The worst part was when my brother wanted to order a beer, she asked him "And what to you want". This was unacceptable and highly unprofessional. She was plain rude and did not care if she spoiled the whole party because this is exactly what she did. She spoiled the day for my husband and family. We are regular customers at Bourbon Street/Social and this is the first time I had such a horrible experience. Before we left, we asked the staff to call the manager again, because we just had to know she was so rude and we wanted her to show us where the door was broken and still she had the worse attitude. We showed her that the door was not broken and asked her to please inform the clients that they should not call management if they want to open the door because the signs is small. We mentioned that the door was open we this slide it to the one side. If the is the management style Petruscka feels acceptable, I honestly disgusted with her all attitude and behavior. She made sure that our day was spoiled and the one memory that stood our, was the horrible/rude manager Petruscka! Thank you to our waiters that apologized for their manager's bad and unacceptable behavior. You truly tried to cheer us up afterwards.
0 replies
87 months ago
Stinking/ Bad smelling Chicken
Good day Sunday morning, 17 February 2019, I sent my son to the shop to purchase a whole chicken. When he got home and I want to prepare the chicken for lunch, it had a bad smell. I immediately asked him for a slip and he said that he di not take the slip at the cashier but he will be able to identify her when he goes back to the shop. I asked him to take back the chicken and ask back the money. He went back to the shop and straight to the cashier where she called the manager on duty (African lady). She gave back the money but never apologised to my son for selling chicken that was stinking/off. I would think this is the duty of a manager to apologise to a client for selling a stinking/bad/off product. This could have resulted in health problems if was consumed. This event has given me a whole new perspective of how Spar Robertson treats its clients and of how important the well-being of its clients mean to them. She did not show any pity to what has happened. This is not the correct behavior and certainly not a good example to a child. I am extremely unhappy to how she dealt with this event.
0 replies
90 months ago
Terrible and unacceptable behavior of manager
We visited Wyoming Spur in Bredasdorp on Sunday, 25 November 2018. We were a group of almost 20 people. The waiter was very friendly and helpful. We received our drinks and the coke was flat. He replaced it. While waiting for our food the manager went to the kitchen and shouted on the staff. His behavior was unacceptable and this behavior in front of the customers. I spoke to the assistant manager and told him that I am very upset and do not appreciate the manner he treats his staff in front of customers. He came to me and tried to explain himself and apologized. I asked him if he knows what happened. We never placed over orders at the same time and that was why the kitchen made the orders the way they did. His responds was that he did not know that. In the future he should ask his staff what the problem is and how he can be of assistance not shout and insult them. I would never treat and insult people the way he did. My experiences of Spur was always good till Sunday. I see a manager as someone that respect his employees and if the is a time that his staff in under pressure that he will jump in and help them to get the order out and not shout at his staff. Now I can see why the place is so dirty and most of the staff is just standing and sitting around. He is not a good example for a manager. The ribs was overdone and the onion rings was not good. He knows how to treat people badly but his restaurant and service is not up to standard. We had a really friendly waiter, he even went into the kitchen and assisted them to get our orders out but it seems as though the manager was too good to assist his staff to make sure that the customers is happy. This is my first time I am writing a review about Spur and I am really disappointed in the manager's behavior. This is unacceptable that people gets treated this way and in front of other people. I was informed that I am not the first person complaining about his behavior towards his staff
0 replies
90 months ago
Poor service from Novel Ford Paarl
I made an appointment 2 weeks ago for Friday 23 November 2018 at Novel Ford Paarl. I asked for a curtesy car and it was said that the cars are booked ahead for 3 weeks. I asked the lady if they one have one curtesy car seeing that this is the third time that I have booked a service and than I can't get a curtesy car. I brought this under Rudolf's attention and he said that if I book a service in the future I should contact him directly. Than I told him that you don't need the ladies at the desk because why should I contact him to make sure I get a better service? When I got there on Friday at 8AM the ways a problem with drivers and I had to ask Rudolf to drop us. When I asked the lady (Jonandi) at the desk at what time the car will be done, this was at 12PM she said that I had to inform her that I wanted the car a certain time. It was never asked when I made the appointment. I was informed that the car will be ready after 2PM, we got there at 3PM, Jonandi told us that we just have to wait in the reception room while she is getting the car. To our surprise she came back and told us that we had to pay for the service. The car was there for its 60 000km service. We were never informed the morning when we dropped the car that we had to pay for the service, not even when I made the appointment only when we had to pick up the car, it was said that the service plan of the car is over. This is not acceptable, the two ladies at reception is not helpful at all. The are not customer focus and they expect that the customer should just accept what they get told. Jonandi should have contacted us to inform us prior to the service that we had to pay for the service. We have had a problem with getting a curtesy car and now this surprise just because of incompetent staff that do not make sure that the customer is happy and well informed. This is poor service and unacceptable.
0 replies
Review Distribution
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2 Star
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1 Star
6 (100%)