Constructive Feedback for Bowld

Hi Bowld Team,

I’d like to share some feedback that I hope will be received in the spirit of improving what is already a great experience. I recently attended my second brunch/bottomless mimosa event at your establishment on 30 August with a few friends. As with my previous visit, the service was excellent and the overall vibe was enjoyable—thank you for that.

However, I feel compelled to raise a concern that significantly impacted our experience this time. A group seated at a table opposite ours became excessively intoxicated during the course of the brunch. The noise level escalated to the point where it was nearly impossible for us to hold a conversation. Over the span of a few hours, several individuals at that table passed out at their seats, while others continued drinking loudly. This created an uncomfortable and disruptive atmosphere for surrounding patrons.

To be candid, the scene resembled something far removed from the upmarket Sandton experience Bowld is known for. It felt more like a rowdy bar than a refined brunch venue. I believe this detracts from the brand and ambiance you’ve worked hard to cultivate.

I strongly recommend implementing a stricter policy around alcohol consumption—particularly for bottomless offerings. Staff should be empowered to intervene when guests become visibly intoxicated, and there should be a zero-tolerance approach to patrons passing out at their tables. Escorting such individuals off the premises would go a long way in preserving the quality and reputation of your venue.

As such, I regret to say that this was likely my last visit. I truly hope Bowld takes this feedback to heart, as I would love to return in the future under better circumstances.

Warm regards,