BM
Babalwa M
Active since Aug 2016
7
Reviews
0
Industries
Reviews
7 reviews4 months ago
Formal Complaint Regarding Discriminatory Experience at Woolworths Tyger Valley
I am writing to formally lodge a complaint regarding an extremely distressing and discriminatory experience I encountered at the Woolworths store in Tyger Valley Centre, specifically in the men’s department. The employee involved is Kyle, who humiliated and racially profiled me during what should have been a routine shopping experience. When I approached him for assistance, his response was deeply offensive and inappropriate. He asked me why I was not shopping at the Woolworths in Gugulethu Mall or Nyanga. This comment was not only unnecessary but blatantly discriminatory, and it left me feeling shocked, humiliated, and deeply disappointed. Such behavior is unacceptable and goes against the values of respect and inclusivity that Woolworths publicly upholds. I am appalled that an employee representing your brand would make such remarks, and I am even more concerned that individuals with such attitudes are entrusted to interact with customers. This experience has severely impacted my perception of Woolworths, and I believe immediate action is required to address this matter. I request that this incident be investigated thoroughly and that appropriate steps be taken to ensure accountability and prevent similar occurrences in the future. Please confirm receipt of this complaint and advise on the next steps. Thank you for your attention to this serious matter. Kind regards, Patinance 0828355917/0765502617
0 replies
7 months ago
Constructive Feedback for Bowld
Hi Bowld Team, I’d like to share some feedback that I hope will be received in the spirit of improving what is already a great experience. I recently attended my second brunch/bottomless mimosa event at your establishment on 30 August with a few friends. As with my previous visit, the service was excellent and the overall vibe was enjoyable—thank you for that. However, I feel compelled to raise a concern that significantly impacted our experience this time. A group seated at a table opposite ours became excessively intoxicated during the course of the brunch. The noise level escalated to the point where it was nearly impossible for us to hold a conversation. Over the span of a few hours, several individuals at that table passed out at their seats, while others continued drinking loudly. This created an uncomfortable and disruptive atmosphere for surrounding patrons. To be candid, the scene resembled something far removed from the upmarket Sandton experience Bowld is known for. It felt more like a rowdy bar than a refined brunch venue. I believe this detracts from the brand and ambiance you’ve worked hard to cultivate. I strongly recommend implementing a stricter policy around alcohol consumption—particularly for bottomless offerings. Staff should be empowered to intervene when guests become visibly intoxicated, and there should be a zero-tolerance approach to patrons passing out at their tables. Escorting such individuals off the premises would go a long way in preserving the quality and reputation of your venue. As such, I regret to say that this was likely my last visit. I truly hope Bowld takes this feedback to heart, as I would love to return in the future under better circumstances. Warm regards,
0 replies
11 months ago
Formal Complaint Against SPAR Retail for False Advertising and Infringement of Consumer Rights
am writing to formally lodge a complaint against SPAR Retail South Africa (including Tops at SPAR), for engaging in false advertising, misleading marketing practices, and an abuse of consumer trust and rights, in violation of the Consumer Protection Act 68 of 2008 and related regulatory frameworks. SPAR widely advertised—across all platforms including television, radio, online channels, printed catalogues, and in-store signage—a promotion offering Bernini 500ml ciders (all variants) at R200 for 2 x 6-packs. The adverti*****t clearly stated, without any ambiguity or limitation, that all variants were included in the promotion. However, upon attempting to redeem this advertised promotion at a SPAR Tops outlet, I was informed at the till that the Mimosa variant was “excluded”—despite the adverti*****t stating otherwise. I was shocked to learn from Karabo Mogoru, a manager at the the R55 Tops store, that this instruction to exclude mimosa was a direct mandate from SPAR’s head office, who had allegedly acknowledged the misrepresentation but refused to correct or honor it, instead choosing to pass the burden onto store-level staff to deny consumers the advertised price. Karabo further stated that SPAR management was well aware that they were advertising falsely, and were instructed to refuse customers the advertised promotion for the Mimosa variant—even if challenged. This behavior not only constitutes a deceptive marketing practice, but also places staff in an ethically and legally compromised position, forced to deny consumers their lawful rights under direct corporate instruction. As a result of this ********* conduct, I was coerced into paying R269.98 instead of the clearly advertised R200—a 69.98 Rand overcharge, representing a material breach of advertised terms. This is not merely a pricing dispute—it is a systemic and deliberate exploitation of consumers, where a national retail chain knowingly disseminates false advertising, and then uses its corporate structure to evade accountability, mislead consumers, and instructs store-level staff to violate consumer rights enshrined in law. I expect the following to happen: A full investigation into SPAR Retail’s advertising and promotional practices regarding this incident. A written apology from SPAR acknowledging the false advertising and their abuse of power. A full refund. Sanctions or penalties appropriate to the contravention of the Consumer Protection Act and related regulations. Assurance that SPAR will be held accountable for instructing staff to act in bad faith toward customers. Failure to act decisively in this matter may encourage further corporate misconduct and a continued erosion of consumer trust in the South African retail sector. I request this matter be escalated and formally recorded for further review and disciplinary action against SPAR.
0 replies
12 months ago
Feedback Regarding Inconsistent Experience at Seattle Coffee – Queenstown/Astron Location
To Whom It May Concern, I hope this message finds you well. I understand that the subject line may sound serious, but I am writing to you out of genuine appreciation for your brand and with the intent to provide constructive feedback to help uphold the exceptional standards I’ve come to love and expect from Seattle Coffee Co. As a long-time and loyal supporter of your brand, I am constantly impressed by the consistent quality and taste of your coffee, no matter the location. Whether it’s a full store, a service station kiosk, or a pop-up coffee cart in Pretoria or Johannesburg, I always know exactly what to expect—and I am never disappointed. This consistency has built a deep sense of trust and loyalty, one that feels very much like a relationship with a brand I truly value. It’s from this place of loyalty that I feel compelled to share a recent experience that was unfortunately far below the standard I’ve come to associate with Seattle Coffee. This past weekend, my family and I drove from Johannesburg to Queenstown (Komani)—our first road trip of that distance. Along the way, I was actively looking for a Seattle Coffee stop, excited for the comfort of a great cup. Sadly, I noted that there are very few (if any) Seattle Coffee locations along this route, which I believe is a missed opportunity given the high volume of road travelers. This in itself may be worth exploring further. Eventually, upon arriving in Queenstown, I was thrilled to spot a Seattle Coffee outlet at the Astron service station as you enter the town. I immediately ordered our usuals: a tall extra-hot latte for myself, and a grande cappuccino for my friend, along with a hot chocolate for my daughter. Unfortunately, the experience was deeply disappointing. The coffee tasted completely off and lacked the richness and quality I am accustomed to. It appeared they were using regular long-life pasteurized C***** full-cream milk rather than the premium, creamy milk typically used at your outlets. The hot chocolate was watery, lacking the creaminess and froth that my daughter always enjoys. The staff were disengaged, and the individual preparing our order came across as unprofessional and disinterested—his attitude reflected in the quality of the beverages. This experience was disheartening and, frankly, unrecognizable as a Seattle Coffee standard. I share this not to complain, but to bring your attention to a location that does not reflect the quality, care, and customer experience that your brand is known for. I respectfully urge you to review the operations of this particular store to ensure they are adhering to Seattle Coffee’s standards—both in terms of ingredients and service delivery. Despite this one poor experience, my loyalty to Seattle Coffee remains strong. I am happy to be back home where I know the standard will once again be what I’ve come to expect. However, I believe it’s important to protect the brand’s reputation, especially in high-traffic towns like Queenstown, where travelers form impressions that could impact your broader consumer base. Thank you for taking the time to read my feedback. I share it in the spirit of helping a brand I truly love continue to be the best it can be. Warm regards, Babalwa Mlanjeni PS. i have also sent you an email on info@seattleco.com and shared my contact details there.
0 replies
109 months ago
Thrifty - Cape Town International Airport - Worst Service Ever
<p>I am appalled at the level of unprofessionalism and terrible service I have received from the agents working at your offices - Thrifty Cape Town Airport.</p> <p><br />if you view the above mentioned voucher / res, you will note that the car was returned, fully fuelled, no issues, on time on the 24 April, yet Janine at the terms billed my account with R760 minutes after the car was dropped off. On querying this with her in the same hour, she does not know why she did this and admitted to have done it in error. I demanded that the refund happen on the same day as my account was negatively affected and in a negative status as a result of this error.</p> <p><br />on the 25th I called again to enquire spoke to Sulayga and or Suliman because Janine had left for the day, also made promises about following up and make sure payment happens and that she would call me back to no avail. Everyone telling me that they will follow up with head office. I then demanded to speak to the Branch manager - Liesel who promised to investigate and give me feedback on the claim. Liesel then called me back on 25 April at 13:47 to confirm that Head office has released the funds on that same day 25 April and that because its FNB to FNB it would be in my account sooner then the usual 7 days. Nothing has happened to date. I called again yesterday spoke to Kauthar who tells me she can see payment on the system but don't know when it will reflect in my account...I also over hear Kauthar telling colleague on the other side that following up on refunds is not her job and how this query (me on the line) is not her responsibility. She tries to put me trough to Antonio the - Admin manager as she says, and im on hold and phone is cut off 3 times before I keep calling back again and again.</p> <p><br />Today I call again, speak to Antonio, who also tells me he will follow up with refunds, only for him to tell me that the refund was only paid today 3 May 2017 and not the 25th April an confirmed by the Branch manager - Liesel.</p> <p><br />I am very upset, disappointed and disgusted and the level of competency, or lack there off from the people mentioned above. Im even more frustrated that after speaking to the so called branch manager Liesel who too seems to have given me false info about error you as Thrifty caused on my account, inconveniencing me, giving me a bad name with my bank because my acc was in a negative for a couple of days as a result of Janine's utter negligence and incompetence.</p> <p><br />I demanded that Antonio give me Liesel manager details hence this email to you Medat Adams.</p> <p><br />this insident has completly undone all the amazing efforts and service received from Nishad on picking up this vehicle. all props to her!!!</p> <p>I have forwarded this same email to more managers/senior managers at Thrifty today, have no confidence if this will even be picked up judging from the experience of the Branch manager i have delt with already.</p> <p><br />Hope this email will receive the high urgency and attention it needs as I am furious at how everyone mentioned above has serviced me after they messed up to begin with.</p> <p> </p> <p> </p> <p> </p>
112 replies
115 months ago
telkom service sucks!!!!!!!!!!!
<p>I have had a faulty residentialline since mid September and logged it online on 27 September 2016 at 9:14am. with reference number 94577. to date i have not had any response from anyone at telkom and my line to date is still dead. Everytime i try and call...no answer or service and i cannot relog this darn thing online as it still gives me a status of "<strong>we are aware that your line is currently down and we are working hard to get this up and running shortly</strong>" thats a <strong>LIE</strong>!!!!!!!NO HAS TAKEN ANY INTEREST IN RESOLVING MY LOG AT ALL!!!!!!!!! its been over a month and still no service. I hope this will now get the derserved attention and resolution.</p>
105 replies
118 months ago
worst experiece with Vodacom customer care / solutions services / upgrade consultants
<p>In June 2016 I decided to do my upgrade online / telephonically, something that I never usually do, as I always prefer the personal touch of walking in a store and know someones name and face. But it seemed every store I would visit, they would give me the same dam line “your number has been upgraded to the new system, we don’t have access to that system yet, please try the Vodacom store somewhere else” as if this was not frustrating enough, as I felt I inconveniently had to run around all of Cape Town looking for a Vodacom store to assist me, as if I asked to be migrated to the new system. But because I have been a Vodacom subscriber for years and always rated their service with high regard, I thought I would take a chance by doing this online. THAT WAS THE WORSE DECISION EVER!!!!</p> <p>CRAIG - who “helped” me with the upgrade telephonically with my Samsung S7, whilst I was happy it was delivered to my work place before the 7working days had expired, when I received the phone I couldn’t use it because he did not include the small micro sim that he assured me I would get with my phone. So, again, I had to go all out of my way to go into a Vodacom store and get it myself and pay for a new sim card. This contract upgrade came with a free 10gig once off data bundle and a D LINK BLUETOOTH SPEAKER. When this new contract activated 1 July I waited in anticipation for my 10gig, and nothing. When I inquired about the speaker, they told me it was out of stock, it’s a first come, first get basis (Very Disappointed, as this was 1 of the main reason I got this contract and it mentioned nothing like that online when I viewed the darn thing)</p> <p>Then in frustration on 26 July 2016, I call in to enquire why and when the 10gig will be activated. After the customer services agent (THATO) didnt even understand what I was talking about, as she knew nothing about a 10gig I am supposed to get. She then later transferred me to the Support Specialist (ELE) who got me, knew my story and explained my billing (as I was also billed in error and the free Promotional My Meg 250 24Months Top Up) and logged the 10gig as she explained, I have to log this when I got my new contract (Craig didn’t mention this obviously). And ELE assured me that my 10gig would be activated on 01 August 2016. (REF: 1- ********** 6975)</p> <p>This obviously hasn’t happened to date after I have been calling Vodacom EVERY 2 DAYS to follow up, spoke to (LINA, SEPATI, MTHOKOZISI, PAPANE) none of them can help at all!! The see my log, but have no explanation as to WHY NO! IN THE BACK OFFICE HAS ATTENDED TO IT!!!! I</p> <p>On 08 August 2016 I asked PAPANE to escalate me to her team leader (KATLEGO SINOSI – ********** – yes he gave me his personal email address as her said his work email is giving him issues) who assured me he would escalate it will with the back office team as my log from 26 July had not been allocated to anyone and he WOULD CALL ME BACK TO GIVE ME FEEDBAC**** Before the end of Monday 8th August. Needless to say the TEAML LEADER – KATLEGO has not called me back, and the Gmail account above returns undelivered!!</p> <p>So at this point I am highly annoyed and more than anything, DISAPPOINTED at the level of unprofessionalism and blatant disregard for me as a customer and my query. That no one out of the many consultants I spoke to, was able to assist. Even after I spoke to the Team leader, still that escalation meant nothing. So my conclusion is - DON’T BELIEVE WHAT YOU SEE ON ONLINE CONTRACTS FROM VODACOM. I DIDN’T GET MY 10 GIG and I DIDN’T GET MY D LINK BLUETOOTH SPEAKER. Funny enough, to date I still see these contract advertised with the 10gig and speaker, my question is, if they didn’t have in stock for me in June, where will the stock come from for all the others like me who are deceived and believe VODACOMS FALSE ADVERTISING!!!</p> <p>Perhaps they will take note of me and my query now and finally resolve it!!!!</p> <p> </p>
53 replies
Review Distribution
5 Star
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3 Star
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2 Star
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1 Star
7 (100%)