Bad Service

Good Day,

I trust this email finds you well.

On the 7th of August 2021 my husband and I went to your restaurant. It was our very first time going there and I always wanted to go. But what a disappointment it was. I left your restaurant thinking I would have rather spent our money somewhere else. Firstly I saw that it was very busy and I am really happy that in these times restaurants are still but. I worked in the tourism industry for 16 years and Covid brought that industry to an almost complete standstill so I was happy to see that the restaurant is busy. What I did not appreciate is the fact that we were sent from pillar to post as some tables were booked out and the waiters could not even send us to a proper table. We had to walk through the entire restaurant looking for a table with no one bothering to assist us. We eventually found a seat . We ordered our food. My husband ordered the KInglip and I ordered The Bell combo. When he's plate arrived they gave him the tail part of the fish where there was hardly any fish. It was mostly bones and I mean R179 for mostly bones, he called the waiter asking if there wasn't a better piece but no there wasn't according to the waiter. We ate the food but I had to share with him due to his plate looking very disappointing. JUst a note my husband was a chef for 12 years so he knows. When we called the waiter to tell him and also tell him the sauce that was served with the food split he said he;s going to the chef to ask. But up until now we have not received any feedback.

We try not to be difficult but I mean in the times we live in people hardly have any money to even go to a restaurant but when we do we get service like this. I was really looking forward to a meal at Brass Bell but we ended up regretting that we spent our money there.

I would really appreciate some feedback regarding this matter.