Hotel from hell

Britannia Airport Hotel Manchester. I was stuck in the small antiquated lift after 11pm with 2 inebriated chaps for 45 min. It jolted twice and seemed to fall. There was no way of alerting hotel reception and after the initial response from the lift call button letting us know they would call a technician, we heard nothing. Eventually one of the chaps prised open the inner lift doors to see we were between floors 4 and 5. In a panicked desperation some 30 min later, the two chaps managed to prise open the outer doors of the 4th floor and squeeze through a small area to jump down 3m to get out. I am 61 years old. This absolutely traumatised me. Shaking and crying I walked down to reception to tell them of the ordeal and their response, “WE OWN THE HOTEL, NOT THE LIFTS.” Reception was not the least bit interested. My room was just outside the lift area on the 6th floor and I could hear the grinding of the lift shaft all night. No technician arrived until the early hours of the morning. I had heart palpitations all night and a sore body on my long haul flight to SA. On the rooms, very basic. No air conditioning. TV remote didn’t work. Plug didn’t fit in the bathtub. Cold water tap in sink didn’t work.