I am bein prejudiced and disregarded

My home has been burgled on the 20/8/15 and up to now I have gotten no joy from my insurance company. Kathy is d person who is dealing with my claim and she very sheepishly hides behind emails & passes the buck onto everyone else. She can never be straight up &honest with me. For a person working there for so long how can a claim take over 3 months? Especially since we sent her everything within +/- 2weeks. She then sent me an acceptance of loss which was almost half the amount I claimed stating clauses from my policy which I did not adhere to. She did not even read my policy where it clearly states these clauses are not applicable.I was falsely told the first assesor did not do his job properly and sent a 2nd one however he was not an assesor but an investigator. Nevertheless I had nothing to hide so it was fine. Now she almost robbed me of over R 20 000 by not reading my policy properly. I had to point this out to her and up to now she doesn't even apologize. She always tried to avoid me & said I must deal through my broker. However, when she messed up she sent me the stuff directly & didnt go through my broker.How is that fair?I feel I am being prejudiced&she has a bad attitude!