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<p>When my wife’s car was hit by hail the arrogance of the assessor was unreal. Unfortunatly I was away on business and was not able to assist. The assistance from our broker at Brokersure was minimal. My wife had to do all the work herself to finally get her car repaired. That included numerous visits to various panel beaters and dozens of e-mails. If she has to do all the work what is the broker there for. Maybe just to collect a commission.</p> <p>On 6 January I received an e-mail from Brokersure stating that there would be changes made to our policy and that there would be a slight increase in the premiums. The e-mail consisted of three attachments, a policy word change with no premiums included, a debit order authorisation form with no premium and a letter from the insurance company informing me of the changes and no premium included. I e-mailed back asking what the new premiums would be, the first two e-mails I sent were ignored, only the third was answered by a phone call. The excuse was that the broker was on leave and had only just returned. This means that while my broker is on leave my account is ignored. I requested the premiums and on 14 January I received the same three documents via e-mail with no mention of the premiums. A future few e-mails and phone calls and I received the same three documents. I decided to go directly to Mutual and Federal but was again ignored. I don’t know why nobody will give me the premiums. That starts alarm bells ringing. Something is not right here. When someone refuses to give you the information on the amount of money you will be paying then there is something not right somewhere.</p> <p> </p>