Pathetic Brokesure

The Brokesure insurance brokers don’t even deserve a star. We have a blocked drain that is bringing in toxic fumes into the house. The matters was referred to them 3 days ago and we allocated a man who came to assess the matter carrying a rod.No tools,nothing says that he is plumber and he didn’t even introduce himself when he walked into the house. He assessed and his suggested that we get specialised machinery to unblock the drain.I have made over 15 calls trying to resolve the issue and we are on day 3 and no solution. The broker emergency is hopeless and of no assistance.I resorted to saying that I will pay for my own repairs and they referred me to plumbers who didn’t show up the whole day. Standard Bank was a pathetic insurance provider but brokesure seems to take the cake.From better to worse.

This is our first 6 months with the service provider and I cannot begin to think of a forever after relationship with them. This is unacceptable and the fumes can make us sick.