BV
Brothers Vaping Lounge Silver Lakes
Unclaimed Business
BV
Brothers Vaping Lounge Silver Lakes
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#10
in Business & Legal Services
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Brothers Vaping Lounge Silver Lakes
Brothers Vaping Lounge Silver Lakes has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Brothers Vaping Lounge Silver Lakes across 2 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMC
Michelle C
1 reviews | Active since Jan 2020
1 Mar 2026, 09:01
Worst vape shop, worst customer service, dud vapes
I am extremely disappointed with the service I received at the Vaping Lounge at Silver Oaks Shopping Centre. When I entered the store, the only staff member present was on his phone. Instead of ending the call to assist me, he asked me to wait while continuing his conversation. Even while I was being helped, he remained on his phone the entire time, giving me minimal attention. I asked about the Elf Bars displayed on the counter. While still on the phone, he simply pointed toward a display at the front of the store. I selected one, only to discover after opening it that a separate charger needed to be purchased — something that was never communicated to me. When I returned to inform him that I had not been told about the charger, he was still on his phone and placed four different products on the counter without any explanation of what they were because he was on the phone. There was absolutely no interaction, no guidance, and no attempt to assist me properly and I still had to pay for it! I became frustrated and asked for a different product instead. After opening the new vape, it immediately tasted burnt. I returned again, and once more — still on his phone — he simply reached behind him and placed more products on the counter for me to choose from, without saying a word. I have never experienced such unprofessional and inattentive service. The customer clearly came second to a phone call, and I was sold faulty or poor-quality products with zero explanation or support. He shoved a vape in my hand that wasn't even the same value as the DUD VAPE I received after having to pay for the one with a charger you need to purchase extra. I will not be returning, and I certainly would not recommend this vape shop to anyone. Very disappointing experience. This is not the 1st time leaving a review about how poorly this place operates.
Helpful (0)
|Replies (0)MC
Michelle C
1 reviews | Active since Jan 2020
1 Mar 2026, 09:01
Worst vape shop, worst customer service, dud vapes
I am extremely disappointed with the service I received at the Vaping Lounge at Silver Oaks Shopping Centre. When I entered the store, the only staff member present was on his phone. Instead of ending the call to assist me, he asked me to wait while continuing his conversation. Even while I was being helped, he remained on his phone the entire time, giving me minimal attention. I asked about the Elf Bars displayed on the counter. While still on the phone, he simply pointed toward a display at the front of the store. I selected one, only to discover after opening it that a separate charger needed to be purchased — something that was never communicated to me. When I returned to inform him that I had not been told about the charger, he was still on his phone and placed four different products on the counter without any explanation of what they were because he was on the phone. There was absolutely no interaction, no guidance, and no attempt to assist me properly and I still had to pay for it! I became frustrated and asked for a different product instead. After opening the new vape, it immediately tasted burnt. I returned again, and once more — still on his phone — he simply reached behind him and placed more products on the counter for me to choose from, without saying a word. I have never experienced such unprofessional and inattentive service. The customer clearly came second to a phone call, and I was sold faulty or poor-quality products with zero explanation or support. He shoved a vape in my hand that wasn't even the same value as the DUD VAPE I received after having to pay for the one with a charger you need to purchase extra. I will not be returning, and I certainly would not recommend this vape shop to anyone. Very disappointing experience. This is not the 1st time leaving a review about how poorly this place operates.
0
Replies (0)JH
Johan H
1 reviews | Active since Jan 2020
15 Apr 2024, 10:47
Bad Service to a loyal customer
Extremely bad service. I have spent 1000's of rands in your shop. Very regular and loyal customer, unfortunately, the same can't be said about your shop anymore. I purchased a set of batteries one of your guys suggested. Explained by him how to charge and discharge, (not the 1st time I buy new batteries – I KNOW how it works) the batteries is faulty. Went back with the batteries, they tried all sorts of technical BS just not to exchange the batteries. Even tried to tell me my device is faulty, must charge in a normal charger, bought one from them at R180 ( total rip-off, as I saw the exact same charger in another shop for R60) Used ONLY this charger, batteries is even worse than they were. Popped in this morning to buy some coils and Juice, and told the same guy about it, but to no avail. Got VERY rude, and extremely unprofessional. I for one, will NEVER spend a cent in your shop again, and do advice people to think twice before buying batteries from them.
Helpful (0)
|Replies (0)JH
Johan H
1 reviews | Active since Jan 2020
15 Apr 2024, 10:47
Bad Service to a loyal customer
Extremely bad service. I have spent 1000's of rands in your shop. Very regular and loyal customer, unfortunately, the same can't be said about your shop anymore. I purchased a set of batteries one of your guys suggested. Explained by him how to charge and discharge, (not the 1st time I buy new batteries – I KNOW how it works) the batteries is faulty. Went back with the batteries, they tried all sorts of technical BS just not to exchange the batteries. Even tried to tell me my device is faulty, must charge in a normal charger, bought one from them at R180 ( total rip-off, as I saw the exact same charger in another shop for R60) Used ONLY this charger, batteries is even worse than they were. Popped in this morning to buy some coils and Juice, and told the same guy about it, but to no avail. Got VERY rude, and extremely unprofessional. I for one, will NEVER spend a cent in your shop again, and do advice people to think twice before buying batteries from them.
0
Replies (0)