A VERY BAD EXPERIENCE BY BROKER BUDDY INSURANCE AND HOLLARD INSURANCE

A VERY BAD SERVICE AND EXPERIENCE BY HOLLARD INSURANCE AND BROKER BUDDY What a bad and unpleasant experience from Hollard Insurance and Broker Buddy, it's now 52 days without my claim being resolved and they are trying by all means to deal my car insurance claim. I was involved in an incident, where I drove underneath an object that damaged my transmission pump, thank God, I made it home safe, then towed my vehicle to Mercedes Benz and called my insurance to lodge a claim. They sent their assessor named Junior, who came back and put in writing that the insurance should settle the claim in cash according to his findings.

Then the delay tactics started when I was told they have appointed another investigator for reviews what their assessor has come back with, gave the gentleman all the details he needed, which took another month and yesterday they told my broker that they will finalize by the 18/09/2024 at 12h00, still no feedback.

I had the incident on the 28/07/2024, and every time I need feedback, I must be the one sending an email, no customer satisfaction whatsoever. I have sent back-to-back emails asking for feedback on the following dates since the accident, 03/08/2024, 06/08/2024, 15/08/2024, 19/08/2024, 29/08/2024, 06/09/2024, 12/09,2024 and the latest was 17/09/2024 and I was told feedback will be done the following day, still nothing I guess I must make my own follow up yet again.

I took time to review some of the customer experiences on Hello Peter about Hollard Insurance and over 2000 bad experiences and I just realized that I am not the only one experiencing such a VERY BAD SERVICE from the Hollard Insurance and Broker Buddies.

The car hire is now due in few 3 days' time, yet my vehicle claim is not near being resolved and I will have no vehicle, while I am paying for my car instalment and continue paying for my insurance premiums.

THIS IS THE WORSE SERVICE I HAVE EXPERIENCED IN MY 19 YEARS OF HAVING UNINTERUPTED INSURANCE COVER.

These are just starting to be delay tactic norm by the insurance to avoid settling for our claims, i mean if they have appointed the first assessor who came back with finding that the claim must be settled, all of a sudden, they appoint the second investigator who takes longer to come back with findings.