Poor communication

I wanted to reach out to discuss an ongoing issue I've been facing with the situation regarding my claim. It's been quite frustrating as I've been trying to obtain some feedback from them, but unfortunately, I have not received any response thus far. Despite sending numerous emails, I have not been able to elicit a reply. When I try to reach out via phone, I am told that they will provide me with an update after consulting with the management, but unfortunately, that update never comes. It has been over six months since this claim has been ongoing, and the lack of communication is becoming increasingly concerning. I believe that clear and prompt communication is essential in resolving this matter efficiently. Your assistance in escalating this issue would be greatly appreciated. Thank you for your attention to this matter. Warm regards.