Poor poor poor service

Good day, On Monday 2 May 2016, a couple of friends and myself ventured to Buena Vista Stellenbosch, despite having received good service in prior visits, this time around was this extreme opposite. We waited no less than an hour for our food to be served, our waitress simply absconded and we were left with no service at all. A different waitress then attended to us to relieve the situation from escalating as frustration started to build up amongst the whole table. Furthermore when our food eventually arrived and we asked the waitress to explain the extreme delay, she simply just responded by saying she does not work in the kitchen. No sincerity was shown for the poor service and despite the whole delay not one apology was made by the waitress. I do have to add that after taking this matter up with the manager she showed great remorse and apologized sincerely, however the service and the attitude of the waitress attending to us at Buena Vista Stellenbosch was disgusting to say the least.