staff insulting customers

<p>On sat 20 Aug 2016 my parents and I took my twins to bugz for the day , my husband and I went in with the kids as my parents went to the cape garden centre 1st ,when they got the pay point at Bugz the lady at the till asked my Dad if it's for him and his mom? my mom was furious and asked her if she is insulting my mom as she can see my mom is not an elderly lady, she never apologised and went on charging pensioners rate for my mom which was a slap in the face and said you must take the discount if you get it, because my mom is not one for confrontation she just walked away, when she saw me she informed me of what happened I was so angry and was ready to give that lady a bit of my thoughts on it all,but my mom stopped me, we ended up only staying for an hour as my mom was angry and the time there was unpleasant as my mom kept speaking about it and I could see she felt embaressed, I ended paying R340 for my husband and my kids and I only spend an hour there because some staff member decided to make an insulting comment, I will never bring my kids there again as this experience left a bitter taste in my mouth, the staff member was a lady, black hair shoulder length ,dark of complexion with a nose ring in the left nostril , I am disgusted at the service I received and have changed my mind about giving my kids Bday party at bugz or advising any friends and family members to go to Bugz in future , I would like to know what will be done to rectify this situation, as a few days on and my mom still speaks about it.</p>