BR
Build Rite Hardware
Unclaimed Business
BR
Build Rite Hardware
Unclaimed Business
7 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Home Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.1|7 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(14.3%)
1(85.7%)
5(0%)
4(0%)
3(0%)
2(14.3%)
1(85.7%)
Frequently Asked Questions About Build Rite Hardware
Build Rite Hardware has a TrustIndex of 0 out of 10 on Hellopeter, based on 7 reviews in the last 12 months. Hellopeter has tracked Build Rite Hardware across 32 total reviews. How is the TrustIndex calculated? →
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencehH
howard H
1 reviews | Active since Jan 2020
25 Dec 2025, 19:42
Substandard products and **** items
I bought several combos of bathrooms and windows including doors only to find out that the toilet water tanks are not delivered mind yiu it’s 2 sets , i went to the store as i made an online payment and the driver delivered to my employee and I lost track of the receipt fine i let it slide i bought the water tanks from them again now I purchased a water pump it’s only a both and a half the thing just rubs one way even if there’s water usage in the house I think their products are substandard and **** I’m very disappointed to this store it’s just that their staff service is superb but products are a minus all this happened in mtubatuba Buildrite I honestly regret buying from them as the senior management shows no remorse no effort im helping
Helpful (0)
|Replies (0)hH
howard H
1 reviews | Active since Jan 2020
25 Dec 2025, 19:42
Substandard products and **** items
I bought several combos of bathrooms and windows including doors only to find out that the toilet water tanks are not delivered mind yiu it’s 2 sets , i went to the store as i made an online payment and the driver delivered to my employee and I lost track of the receipt fine i let it slide i bought the water tanks from them again now I purchased a water pump it’s only a both and a half the thing just rubs one way even if there’s water usage in the house I think their products are substandard and **** I’m very disappointed to this store it’s just that their staff service is superb but products are a minus all this happened in mtubatuba Buildrite I honestly regret buying from them as the senior management shows no remorse no effort im helping
0
Replies (0)BC
Bongekile C
1 reviews | Active since Jan 2020
24 Dec 2025, 07:42
Reject doors that lead to the unhappiness the store doesn't want to help me
I bought 4 aluminium doors on the 21/10/25 at buildrite Umlazi branch . Only installed this doors on the 21/12/25 , on the 22 one door just cracked after it was hot. I've notify the store but I was told that the head office refuse to change the door because 7 days has pass .
Helpful (0)
|Replies (0)BC
Bongekile C
1 reviews | Active since Jan 2020
24 Dec 2025, 07:42
Reject doors that lead to the unhappiness the store doesn't want to help me
I bought 4 aluminium doors on the 21/10/25 at buildrite Umlazi branch . Only installed this doors on the 21/12/25 , on the 22 one door just cracked after it was hot. I've notify the store but I was told that the head office refuse to change the door because 7 days has pass .
0
Replies (0)NK
N.T KHUMALO
1 reviews | Active since Jan 2020
7 Dec 2025, 18:40
Very very bad service
Buildrite at UMlazi kwaMnyandu what a terrible customer service ,the staff there ignore customers they even change facial expression when you greet them so that you will be scared to ask them for help and if you ask for help all of them will tell you that they are busy.The cusyomer service there is 0out of 100 they dont deserve even that one star I gave .In my whole entire life it was first time for me to experience such a terrible service
Helpful (0)
|Replies (0)NK
N.T KHUMALO
1 reviews | Active since Jan 2020
7 Dec 2025, 18:40
Very very bad service
Buildrite at UMlazi kwaMnyandu what a terrible customer service ,the staff there ignore customers they even change facial expression when you greet them so that you will be scared to ask them for help and if you ask for help all of them will tell you that they are busy.The cusyomer service there is 0out of 100 they dont deserve even that one star I gave .In my whole entire life it was first time for me to experience such a terrible service
0
Replies (0)NM
Nhlanhla M
1 reviews | Active since Jan 2020
21 Oct 2025, 11:10
Buildrite Mandeni are ****mers
Very poor service, This hardware in Mandeni is new and their service is appalling. I wouldn't advise anyone to buy from this hardware. I bought building material on Friday , expected delivery on Friday, they didn't Pitch, I assumed they gonna deliver Monday ...when they deliver they only deliver partially, about 400 bricks undelivered they don't communicate, I call the store 10 times they tell me they will get back to me up until I went directly to their store, then their store manager apologized and promised delivery Tuesday morning , but came Tuesday I call again he says the bricks have arrived at 10am he is waiting for drivers. At 12 I call again he's no where to be found , indicating he **** to me. Only when I call the head office I'm told there wasn't any delivery planned for today the Manager **** to you. It's so unfortunate for a Whole manager to feed a client lies , what is he teaching his employees under him , I am very much disturbed by the service this Mandeni Branch is delivering. Management needs to get a new manager for this branch otherwise we are gonna be ****med here.
Helpful (0)
|Replies (0)NM
Nhlanhla M
1 reviews | Active since Jan 2020
21 Oct 2025, 11:10
Buildrite Mandeni are ****mers
Very poor service, This hardware in Mandeni is new and their service is appalling. I wouldn't advise anyone to buy from this hardware. I bought building material on Friday , expected delivery on Friday, they didn't Pitch, I assumed they gonna deliver Monday ...when they deliver they only deliver partially, about 400 bricks undelivered they don't communicate, I call the store 10 times they tell me they will get back to me up until I went directly to their store, then their store manager apologized and promised delivery Tuesday morning , but came Tuesday I call again he says the bricks have arrived at 10am he is waiting for drivers. At 12 I call again he's no where to be found , indicating he **** to me. Only when I call the head office I'm told there wasn't any delivery planned for today the Manager **** to you. It's so unfortunate for a Whole manager to feed a client lies , what is he teaching his employees under him , I am very much disturbed by the service this Mandeni Branch is delivering. Management needs to get a new manager for this branch otherwise we are gonna be ****med here.
0
Replies (0)E
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MZIKAYISE N
1 reviews | Active since Jan 2020
27 Sept 2025, 05:55
POOR CUSTOMER SERVICE BUILD RITE MTHATHA INDUSTRIAL AREA
On 26 September 2025, I went to Build rite hardware in Mthatha industrial area. Everyone there was minding his or her own business no one to assist me. Until a certain cashier attempted to assist. The Manager himself was to busy despite requesting to speak to him. Customer Care Training is needed. Customer service is very important and I hope management addresses this issue so that future customers don't experience the same frustration.
Helpful (0)
|Replies (0)MN
MZIKAYISE N
1 reviews | Active since Jan 2020
27 Sept 2025, 05:55
POOR CUSTOMER SERVICE BUILD RITE MTHATHA INDUSTRIAL AREA
On 26 September 2025, I went to Build rite hardware in Mthatha industrial area. Everyone there was minding his or her own business no one to assist me. Until a certain cashier attempted to assist. The Manager himself was to busy despite requesting to speak to him. Customer Care Training is needed. Customer service is very important and I hope management addresses this issue so that future customers don't experience the same frustration.
0
Replies (0)CD
FA
Friedrick A
1 reviews | Active since Jan 2020
29 Apr 2025, 11:28
Disgusting working conditions
I know someone who works there and they work every Saturday of the month with no overtime pay. They also work through all public holidays with no overtime pay. This is disgusting and i hope that people will stop supporting this predatory business
Helpful (0)
|Replies (0)FA
Friedrick A
1 reviews | Active since Jan 2020
29 Apr 2025, 11:28
Disgusting working conditions
I know someone who works there and they work every Saturday of the month with no overtime pay. They also work through all public holidays with no overtime pay. This is disgusting and i hope that people will stop supporting this predatory business
0
Replies (0)