Butcher Block, Hillcrest

We went to Butcher Block, Hillcrest, for lunch, the end of last month. I ordered coffee, which was brought with no milk, and I only got milk after asking for some. The starters were cold. We sent it back, and it came back still cold. After about an hour, or longer, we were still waiting for our main meal. I was never asked what I would like to have on my baked potato. It was brought with something on. Not sure what. The side of vegetables, was butternut and a stir-fry veg. They were both put into the same small bowl. The only food that was hot, was the actual steak. The service was absolutely atrocious. They were also not very busy, when we ere there, so that can not be used as an excuse. Next to us was a table of about 4-6 people. The chair of the one person broke. Even that, did not warrant too much response from the staff. Another chair was brought, with not a word . I did phone and asked to speak to a manager, but did not receive much response. He didn't seem to be too worried about bad service I took my food home, and heated it up at home. For the amount of money spent, we should rather have gone somewhere else, and received better service