1 reviews | Active since Member
I bought the R550 worth voucher which is a 2 course meal for 2.
I ordered the ribs and chicken espatada for mains. The chicken is not an espatada, it is dry kebabs. The ribs were supposed to be 350g. I got two small peices that comprised of mostly fat and bone. When I complained the owner took me to the scale to with the ribs infront of me. The scale was dirty with crumbs and other food peices. They just took the meat and threw it on the dirty scale. It came to 280g which I did not mind as meat shrinks. Then returned it on my plate, with all those peices that were on the scale stuck on my meat. It was rude and unhygienic, and it felt like it was deliberately done. The ribs were mostly fat around a big bone and the cartilage like bone that comes with ribs. To top it off the plate is a main meal but only comes with 1 side which is 11 chips, yes I counted.
The owner makes people buy bogus vouchers online with the promise of a decent meal. When the voucher is purchased they reduce the portions and quality of the food to save money, and when you complain you can not get your money back. The voucher said I have an option between 4 to 5 desserts. They only had stock of 2. We tried to order a milkshake, it was out of stock. We tried to order a strawberry daiquiri, it was out of stock.
The restaurant has no ventilation and all the smoke from the grill circulates inside the restaurant, they open the door every now and then and the amount of smoke that escapes is crazy.
I'm still bothered by how he put my meat on a filthy scale to prove the weight of the meat. And it still cane short. I started cutting up the meat in front of him to separate the fat from the bone. I asked him to look at the plate to show me where the meat was and he refused, even though he was standing in front of me.
The place is a scam and a health risk. Unhygienic and rude. Your complaint will go unheard. And you will not get your money or an apology back. Save your money and go to a decent place.
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