Unprofessional

By Concept Cafe in Kloof Street Cape Town

Received a Wikideals voucher for Spa and 2 course Dinner for 2

Made a booking 3 weeks before arrival. When we got there, there was no booking.

We chose Dinner and Dessert. The meals that we chose came with no garnishing, not even a reject lettuce leaf. Just a piece of tough steak and a bit of chips that were old reheated and hard. We complained about the chips and a bowl of the exact same chips were literally dumped onto our table - no apology

The manager seemed very uninterested in our complaints. The waitron's approach was even less enthusiastic

Thought that we would have better luck with Dessert, no such thing. We only had a choice of Tiramasu and Nutella filled flap jacks - Wow the normal menu comes with 2 flap jacks, our voucher entitled us to only 1. Nutella really seemed to have sought a warmer place to go to as it was really missing from the flap jack.

The portions for the voucher seemed to be a lot smaller nature than what is offered in the regular menu.... Is our money then not the same? Do we deserve less effort and food that those who "pay full price"?

Very disappointing to say the least. We will definitely not be going back there. Please save your time and trouble and go somewhere else where you will enjoy the food and receive a warmer welcome.