Unprofessional. Unknowledgeable.

Byconcept Café in Kloof Street has really terrible, unknowledgeable customer service staff!

I bought a Wikideals voucher, lekker two courses for birthday celebrations, you know. I love a good deal!

I studied the T&Cs, cos that's what I do, and it says that I need to call to make a booking. I call way in advance (which was a struggle every time cos apparently they have network issues) and the lady on the phone says I need to call on the day that I want to come.

The day arrives and I call as soon as they open (again, a struggle - I wasted at least R50.00 on airtime) and I'm told I need to make a reservation via WhatsApp. I do that and they take forever to respond. They also don't respond to DMs on Facebook and Instagram.

They finally respond, but then they say they don't do more than 4 (four) WikiDeals bookings on the weekend and they've already booked 4 people.

This was NOT mentioned on the T&Cs. I studied it, remember? I also wasn't told this when I got through the first time. They know they're in the wrong cos AFTER our conversation, they post to their WhatsApp status this newly-created T&C (sarcasm)

It was really difficult talking to these people as they had very little knowledge of the rules of the restaurant or the reasons for them. I mean, they weren't even communicating with each other. There was also never an authoritative person who I could talk to. Just in general, an extremely unprofessional service staff.

I always preach the importance of supporting local, but I don't think these people deserve any support. They don't care about customers.