Slow kitchen service and blend tasing food ruined my birthday in 2024.

I had the WORST birthday experience with Cafe Gitano Pavilion. The waitress Yolanda was so efficient, polite , professional and she was trying by all means to get our orders on time, however the kitchen staff was just NOT interested. YOLANDA kept running back & forth and constantly updated me on the progress which i highly appreciate. I really want to thank YOLANDA for at least trying to save my special day the best way she could.

The food came in dribs and drabs, TWO orders did not arrive until we requested for it to be cancelled from order… Then all of a sudden the food comes and it’s Charred! We had to ask them to pack the food as takeaway since we were done with waiting for over an hour!!! (Photos available on request). My guests had to leave in the middle of the sitting due to slow service and blend tasting food. I informed (African female) Management and nothing was done about the situation nor feedback given… Before going home, on my way to the bathroom an (African male) manager was screaming & shouting at staff in front of customers about dirty plates left at kitchen foyer!!!

I am really disappointed that my guests and experience such poor service and i had to pay R1400 when i was so unhappy and dissatisfied. I really hope someone will contact me with regards to my complaint.