Active since Apr 2017
59
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Reviews
59 reviews3 months ago
Durability, energy efficiency and longevity appliances
I have had the absolute pleasure using Defy appliances in my home. The durability and power savings A++ features are just amazing and saves me so much electricity and money. I own Double door fridge , chest freezer CF330-HC, 30L mirror finish Microwave and i am really enjoying my appliances. I have had these items for over 9 years and all look and work great. There’s absolutely no other brand besides DEFY for me.
56 replies
5 months ago
Running around and not answering my emails to follow up on “requested documents “ that i am due to submit.
I took out a funeral policy and have been with Sanlam since 2013. I recently noticed that my mother’s ID number was captured wrong (the last few digits contained letters). I then emailed Sanlam on the 5th October 2025 regarding the matter . On the email i also attached a copy of both my ID as the premium payer & that of the insured. I followed up with a call to confirm that my email was received. i was told to wait 7 days to receive an sms with feedback. After a weeks i received an sms from Sanlam stating that “i CANNOT be assisted on the matter”. I contacted them again asking what the issue was and what they meant by their sms. After almost 15 minutes i was told issues was resolved and system updated. A week later i am receiving emails from Sanlam regarding documents i am due to submit and the emails do not specify what documents and what they re required for. i have sent i over 4 emails, request med a call back to get clarification however Sanlam is not responding. Today again i received the same email and they state it i the Last request for documents and i have no clue what that is. I am really frustrated and considering moving to a company that will be transparent and reachable.
106 replies
14 months ago
Terrible service and refusal of refund of over R26 000
I am struggling to get assistance by Store Manager at Tugela Ferry Build it. I paid for fencing materials and they failed to deliver and i resorted to asking for a refund. I was told to collect the money ath the branch last weekend Saturday 1 March 2025 and i drove from Durban to Tugela only to be told they don’t have enough money in the till. I requested to speak to the Manager Mr Khumalo and he promised to send the money via EFT today 3 March 2025 & requested i sent my banking details and NOT involve head office since he is resolving my issue at branch level. I told him that it would be pricey as it is a i use a Private cheque account and he said he will pay the necessary fees applicable and i asked him to write it in wors on the slip so i have proof that is what he suggested. I then left the shop and drove back to Durban empty handed. Today 3 March 2025 , i have called the shop numerous times today and sent him emails and he said by 1pm i should have the money in my bank account per our conversation. I called him again at 14:00 he said he is on his way to the bank i should have it by 15:30. He asked a staff member to send me a watsapp message requesting my banking details AGAIN stating his emails are offline. I did send the banking details again. It is now 15:50 and when i called and he is now telling me he will not send the money i must drive and collect it. He has dropped the call 4 times in my ear. I told him i would inform head office about this and i requested his full names and he blatantly REFUSED and said his name has nothing to do with this refund and dropped the call again. I have been very patient with this rude “manager” who keeps dropping the call in my ear and speaking very rudely with me. I have no other option but to send this email assuming that you intervene. SC Khumalo 0762595763 khumalosindisiwe8@gmail.com
58 replies
16 months ago
Excellent customer service standards, personal touch & warm-hearted management who serves with a smile.
After I had complained my order I was assisted by a very warm and welcoming manager Marie who ensured that all my issues were resolved. I truly appreciate her personal touch and that she and her Steers staff saw their mistakes and rectified them without any drama. They apologised and ensured that my replacement meal was up to standard. The level of care towards customers and service standards is worthy of praise. Steers at Engen garage in Greytown I thoroughly enjoyed my meal with my family and will be visiting your outlet every time we are in the area. May this outlet be used as a benchmark for excellent service standards and exceptional customer service . Well done team Grey town👏🏽👏🏽
0 replies
16 months ago
Scolded for requesting a refund due to food safety concerns at Caltex / Astron Fresh Stop GREYTOWN branch!
I was at Caltex / Astron Greytown 3/01/2025 bought 5 iced cream for me and my family spending R114 in total for the transaction. I found mine to have slimy gunk with a funny smell. I went back in and asked the cashier for a replacement. The rather annoyed cashier pointed me to an Indian lady with regards my issue. the lady said I could take another one and I did.. Unfortunately for me, the second Iced cream also had same issues. Due to food safety concerns I had no other choice but to request for a refund and bought redbull instead. It was at that point where the Indian lady LOST it!! She started shouting at me and telling me how ridiculous i was and how annoying it is that she now has to do my refund and claim for those iced creams I had opened. How would I have possibly known that all the remaining ice creams had same issues? I just remained calm as I was still in SHOCK, confused and DISAPPOINTED at such unprofessional and DISRESPECTFUL behaviour by a representative of such a big brand. I hope management will look into this matter so that no other customer experiences such. I am available on email and telephonically for any further details on the matter. What a way to start the year!!!
0 replies
22 months ago
Slow kitchen service and blend tasing food ruined my birthday in 2024.
I had the WORST birthday experience with Cafe Gitano Pavilion. The waitress Yolanda was so efficient, polite , professional and she was trying by all means to get our orders on time, however the kitchen staff was just NOT interested. YOLANDA kept running back & forth and constantly updated me on the progress which i highly appreciate. I really want to thank YOLANDA for at least trying to save my special day the best way she could. The food came in dribs and drabs, TWO orders did not arrive until we requested for it to be cancelled from order… Then all of a sudden the food comes and it’s Charred! We had to ask them to pack the food as takeaway since we were done with waiting for over an hour!!! (Photos available on request). My guests had to leave in the middle of the sitting due to slow service and blend tasting food. I informed (African female) Management and nothing was done about the situation nor feedback given… Before going home, on my way to the bathroom an (African male) manager was screaming & shouting at staff in front of customers about dirty plates left at kitchen foyer!!! I am really disappointed that my guests and experience such poor service and i had to pay R1400 when i was so unhappy and dissatisfied. I really hope someone will contact me with regards to my complaint.
0 replies
23 months ago
Useless & Clueless in problem solving.
Telkom is really a nuisance network provider. I have been calling to get help and put on hold for over 49 mins only for them to cut the call. I have been sent from pillar to post & till thus far nobody has assisted me with my service issue… I have used Watsapp , Called 180 , requested a callback and the Application and ALL 4 methods are USELESS!!!
0 replies
25 months ago
Clean restaurant, Excellent service & Best seafood pasta thus far!!
I visited Capri on Vera Road Malvern on 20/03/2024 and was pleased with how clean, efficient staff and high quality food they served. We were assisted by this friendly and knowledgeable gentleman who suggested a few options for me to which i really enjoyed. Their Spicy creamy garlic Seafood pasta was to die for. Even bought a XL pizza for my family because their food tasted so good. Well worth it. The most pleasant surprise was the Affordable meals. I only spent R285 for My Pasta, Extra large pizza and Strawberry Mocktail. Ample and safe parking space as well. Well done Capri!!!
0 replies
25 months ago
Efficient service at Umlazi branch.
Great service when j visited the Umlazi branch o reactivate my expired Bank account. The service was effective and was done within 10mins.
168 replies
25 months ago
Excellent service standards at Mega City branch
I visited the Umlazi Mega city branch and was assisted withe the utmost care and kindness. I wanted to get information on the iSave rewards, cash back claim and update my details. I was assisted with downloading the app, the claim process was explained in such a manner that i had no unanswered question. The only fault is that i didn’t take down the name of the dark skinned lady that assisted me. Well done to the Mega City branch for making sure that you serve customers with excellent service standards.
56 replies
Review Distribution
5 Star
20 (33.898305084745765%)
4 Star
1 (1.694915254237288%)
3 Star
1 (1.694915254237288%)
2 Star
1 (1.694915254237288%)
1 Star
36 (61.016949152542374%)